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Technical Support Specialist

Company: Chime Technologies Inc
Location: Phoenix
Posted on: February 24, 2021

Job Description:

The Client Support Specialist is responsible to provide customer support, troubleshooting help and ongoing training to existing clients and address questions and concerns related to the use of our tools and systems. Responsibilities and Duties

  • Own customer issues, from start to finish.
  • Help find solutions to our customers' toughest technical and business questions.
  • Call, video conference, chat, and email all clients in a timely manner to provide a high level of customer support
  • Author content in our customer community and knowledge base.
  • Speak confidently and professionally while troubleshooting
  • Set up, manage, and maintain services for new and existing clients using our proprietary software
  • Investigate issues and software bugs and solve or escalate problems appropriately
  • Follow up consistently with all clients with pending issues
  • Providing outstanding customer support in all channels including social
  • Complete special projects or become the subject matter expert for new parts of our product
  • Learn the ins and outs of our product and the real estate space, and be able to speak confidently to those subjects
  • Collaborate with sales, account managers, billing, marketing, international, and technical teams on special projects
    Required Knowledge and Skills
    • 1 year of experience in training, customer service, or technical role
    • Strong organizational and time management skills.
    • Ability to multitask, and work independently toward deadlines
    • Ability to understand and convey detailed information about our services and systems
    • Consistent work habits, strong work ethic and attention to detail
    • Strong computer skills with a general understanding of websites, crm and mobile apps
    • Strong written and verbal communication skills, ability to work well in a small group setting
    • Positive demeanor, trustworthy character
    • Ability to take the initiative and see projects and tasks through to completion
    • Understanding of real estate and the real estate profession a plus, but not necessary

Keywords: Chime Technologies Inc, Phoenix , Technical Support Specialist, IT / Software / Systems , Phoenix, Arizona

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