HVAC District Technical Manager - Phoenix
Company: Sears Holdings Corporation
Location: Phoenix
Posted on: January 14, 2021
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Job Description:
District Technical Manager HVAC Can you Lead an HVAC Team?! We
are looking for an HVAC District Manager to lead our Phoenix team.
The District Technical Manager is responsible for leading the
In-Home technical workgroup in order to achieve business results
and goals. This position controls and manages the installation and
service process for Home Improvement's Heating Ventilation and Air
Conditioning (HVAC) products within the District. This position
provides management of scheduling, quality and customer
satisfaction and service; materials management; and the management
of the Independent Contractor and employee workforce. Additionally,
this position has the authority to identify, recruit, train and
develop HVAC Technicians and Associates in accordance with company
requirements. Also, this position periodically inspects the work of
all new HVAC Technicians to ensure quality and consistency of
workmanship. Job Duties/Responsibilities: Manages the Heating
Ventilation and Air Conditioning (HVAC) products lines in the
district Balances ratio of installations done by contractors and
HVAC Technicians to maintain baseline minimum of hours for HVAC
Technicians while managing risk of contractor attrition Manages and
controls all District service related costs for the HVAC product
line Resolves customer service disputes on work in progress and
completed jobs according to Sears' service policy Ensures all
required documentation is completed for each job (i.e., labor and
material bills, completions and job costs) Reviews customer metric
data and develops plans to improve satisfaction levels Utilizes
workforce planning process to develop staffing requirements that
allow for profitable growth and customer satisfaction Analyzes
reports business performance trends (revenue, cost management,
profitability, and customer satisfaction) and develops or
recommends strategic solutions to improve business performance.
Implements, directs, adheres and ensures compliance to all
applicable laws, regulations and Company policies, values and Code
of Conduct Performs other duties as assigned Requirements: 3-5
years of Management / Performance Management experience Strong
knowledge of HVAC, home improvement products and industry Ability
to multitask and effectively manage time Ability to adapt and be an
advocate for change Ability to handle stressful situations and work
in a fast paced environment Ability to read, analyze and utilize
reports Ability to use computer systems to input, access, modify or
output information or to execute programs or analyses Ability to
establish priorities and communicate effectively both verbally and
in writing Excellent two-way communication skills with virtual
workforce Knowledge of the business, with the ability to
communicate the goals of Home Services to Associates 4-year college
degree (preferred) Equal Opportunity Employer/Disability/Vet
Keywords: Sears Holdings Corporation, Phoenix , HVAC District Technical Manager - Phoenix, IT / Software / Systems , Phoenix, Arizona
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