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Field Service Representative - Medical (Field, Arizona)

Company: Horiba Instruments
Location: Phoenix
Posted on: November 23, 2020

Job Description:

The HORIBA Group of worldwide companies provides an extensive array of instruments and systems for applications ranging from automotive R&D, process and environmental monitoring, in-vitro medical diagnostics, semiconductor manufacturing and metrology, to a broad range of scientific R&D and QC measurements. Proven quality and trustworthy performance have established widespread confidence in the HORIBA Brand. Inspired by our unique motto, "JOY and FUN," we focus on social responsibilities by building state-of-the-art products for scientific advancement; especially for protecting health, safety, and the environment. "HORIBARIANs," the HORIBA employees all over the world, look forward to working with additional creative and entrepreneurial self-starters. HORIBA Medical equips more than 30,000 laboratories throughout the world and produces nearly 7,500 analyzers per year and over 10,000 tons of reagents. We also benefit from all the technologies patented by the HORIBA Group and from synergies between the Group's 13 research centers worldwide. HORIBA is seeking an experienced Field Service Representative primarily in the Arizona territory. Our Field Service Representative travels to customers locations and provides on-site service, maintenance and training of HORIBA Medical instrumentation. To be a successful HORIBA Field Service Representative, the right candidate will be able to perform the following essential job functions and have the qualifications: Essential Job Functions:

  • Travels and provides on-site technical assistance to customers experiencing a diagnostic or instrumentation issues.
  • Responsible for diagnosing, repairing and confirming resolution of each reported product malfunction or technical question based upon assessment of failure.
  • Able to record customer complaints or inquiries in electronic system and according to company procedure.
  • Has experience training customers, providing initial product user training in a manner that inspires confidence.
  • Responsible for performing scheduled maintenance and requested services on time. Responsible for completing and submitting all service-related documentation as per department S.O.P.s.
  • Maintains all company issued equipment and inventory. Complies with spare part inventory management policies and procedures.
  • Ensures equipment handling and delivery (parts/equipment return) comply with established standards of safety and security. Desired Qualifications:
    • AA Degree or certification from a technical school.
    • Minimum 2-3 years of experience working with hematology, relevant analyzer equipment or medical instrumentation.
    • Requires training or proof of previous training regarding hematology, chemistry, safety, and contracts.
    • Requires company-specific training regarding service repair orders, regulatory requirements, software applications, instrumentation, company policies and procedures and departmental procedures. Compensation Package: HORIBA Instruments offers a competitive compensation package that includes a 401(k) plan with match; employee group dental, vision, life, and disability (short and long-term) paid for by the company; medical insurance, family dental and vision insurance, and supplemental life insurance available with reasonable employee contributions; employee assistance program; paid holidays, vacation, and sick time; flexible spending accounts; and educational reimbursement and commuter benefit programs. If you are an individual with a disability and need an accommodation during the application/hiring process, please contact the Company directly at ext 4287 for assistance. HORIBA will provide reasonable accommodations, upon request, to support individuals with disabilities to be able to participate in the hiring process. HORIBA is committed to making our workplace accessible for individuals with disabilities. EEO/Affirmative Action/Veteran Status/Disabilities.

Keywords: Horiba Instruments, Phoenix , Field Service Representative - Medical (Field, Arizona), IT / Software / Systems , Phoenix, Arizona

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