Field Service Representative - Medical (Field, Arizona)
Company: Horiba Instruments
Posted on: November 23, 2020
The HORIBA Group of worldwide companies provides an extensive
array of instruments and systems for applications ranging from
automotive R&D, process and environmental monitoring, in-vitro
medical diagnostics, semiconductor manufacturing and metrology, to
a broad range of scientific R&D and QC measurements. Proven
quality and trustworthy performance have established widespread
confidence in the HORIBA Brand. Inspired by our unique motto, "JOY
and FUN," we focus on social responsibilities by building
state-of-the-art products for scientific advancement; especially
for protecting health, safety, and the environment. "HORIBARIANs,"
the HORIBA employees all over the world, look forward to working
with additional creative and entrepreneurial self-starters. HORIBA
Medical equips more than 30,000 laboratories throughout the world
and produces nearly 7,500 analyzers per year and over 10,000 tons
of reagents. We also benefit from all the technologies patented by
the HORIBA Group and from synergies between the Group's 13 research
centers worldwide. HORIBA is seeking an experienced Field Service
Representative primarily in the Arizona territory. Our Field
Service Representative travels to customers locations and provides
on-site service, maintenance and training of HORIBA Medical
instrumentation. To be a successful HORIBA Field Service
Representative, the right candidate will be able to perform the
following essential job functions and have the qualifications:
Essential Job Functions:
- Travels and provides on-site technical assistance to customers
experiencing a diagnostic or instrumentation issues.
- Responsible for diagnosing, repairing and confirming resolution
of each reported product malfunction or technical question based
upon assessment of failure.
- Able to record customer complaints or inquiries in electronic
system and according to company procedure.
- Has experience training customers, providing initial product
user training in a manner that inspires confidence.
- Responsible for performing scheduled maintenance and requested
services on time. Responsible for completing and submitting all
service-related documentation as per department S.O.P.s.
- Maintains all company issued equipment and inventory. Complies
with spare part inventory management policies and procedures.
- Ensures equipment handling and delivery (parts/equipment
return) comply with established standards of safety and security.
- AA Degree or certification from a technical school.
- Minimum 2-3 years of experience working with hematology,
relevant analyzer equipment or medical instrumentation.
- Requires training or proof of previous training regarding
hematology, chemistry, safety, and contracts.
- Requires company-specific training regarding service repair
orders, regulatory requirements, software applications,
instrumentation, company policies and procedures and departmental
procedures. Compensation Package: HORIBA Instruments offers a
competitive compensation package that includes a 401(k) plan with
match; employee group dental, vision, life, and disability (short
and long-term) paid for by the company; medical insurance, family
dental and vision insurance, and supplemental life insurance
available with reasonable employee contributions; employee
assistance program; paid holidays, vacation, and sick time;
flexible spending accounts; and educational reimbursement and
commuter benefit programs. If you are an individual with a
disability and need an accommodation during the application/hiring
process, please contact the Company directly at ext 4287 for
assistance. HORIBA will provide reasonable accommodations, upon
request, to support individuals with disabilities to be able to
participate in the hiring process. HORIBA is committed to making
our workplace accessible for individuals with disabilities.
EEO/Affirmative Action/Veteran Status/Disabilities.
Keywords: Horiba Instruments, Phoenix , Field Service Representative - Medical (Field, Arizona), IT / Software / Systems , Phoenix, Arizona
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