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Technical Help Desk

Company: Envision LLC
Location: Phoenix
Posted on: May 23, 2020

Job Description:

Technical Help Desk

Envision is seeking entry level candidates for this Help Desk support or Data Center / NOC mainframe role for our 6 month+ role in Phoenix, AZ. Seeking entry level candidates who are trainable, with excellent customer service skills. Below is an outline for this position.

Candidate must be able to work 10:00PM to 6:30AM - Friday - Tuesday - No Other Shifts Are Available at this time.

Qualifications

Seeking 1 years' experience with the following:



  • Knowledge at the intermediate level of hardware such as: motherboards, CPU's, DVD\CD-RW's, printers, etc.
  • Must be proficient using Microsoft Office Suite 2010, Windows 7, and Outlook 2010
  • Knowledge at the intermediate level of customer service experience in a Technical Help Desk or Data Center / NOC environment
  • Knowledge at the intermediate level of overall computer operations procedures, operating systems and platforms required
  • Knowledge at the intermediate level of current techniques and capabilities of personal computers, local area networks and wide area networks
  • Must have good customer service skills
  • Must have excellent written and verbal communication skills.

    Preferred Skills / Experience



    • Mainframe operations experience

      Role and Responsibilities:



      • This position acts as first level technical support in responding to incoming calls at the Help Desk. Troubleshoot, diagnose, investigate, and resolves technology problems through discussions with end-users, monitoring servers and network traffic.

      • Operates and monitors servers and peripheral equipment located in the NOC.

      • Be present at work site to perform assigned tasks at the times and dates scheduled and assigned by the supervisor.

        Education Required



        • High School Diploma or GED Certificate required.

Keywords: Envision LLC, Phoenix , Technical Help Desk, IT / Software / Systems , Phoenix, Arizona

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