Associate Systems Engineer

Company: Headfarmer
Location: Scottsdale
Posted on: January 17, 2020

Job Description:

headfarmer - Excellent in our field. Headfarmer is a boutique recruiting firm specializing in the permanent and contract placement of the upper echelon of talent in the greater Phoenix area. We offer a unique process of " headfarming " which provides a level of professional support to both candidates and clients that exceeds recruiting industry standards. Right now, Headfarmer is looking for an Associate System Engineer to join one of our excellent clients. Specific Job Duties/Responsibilities :

• Answer help desk phone calls
• Assist with monthly maintenance tasks to ensure client network health
• Work with our clients to support tier 1 for desktops, server, and network issues
• Work with team to effectively manage, maintain, and implement basic small-to-medium business customer's networks
• Act as preliminary point of contact for troubleshooting both the business customer's voice and data networks, as well as serve as liaison for technical contacts for the business customer's network. Possess the ability to effectively describe problems or needs in order to resolve problems in a timely manner
• Proactive monitoring of applications and services using Remote Monitoring and Management tools to ensure high availability and to meet service level agreements
• Provide timely customer support in a pleasant and helpful manner
• Conduct research on emerging hardware/software products and standards and make substantiated recommendations to leadership for purchasing and implementation
• Compile and maintain inventory of company enterprise software and hardware for the purpose of tracking their corresponding licenses
• Offer suggestions to update and improve policy and procedure as necessary
• Handle all information, whether written or verbal, in a confidential and professional manner and in compliance with HIPAA standards and regulations
• Answer helpdesk support calls and respond to proactive network alerts
• Setup, manage and monitor data backup systems for clients per company procedures
• Enter ticket information into company ticketing system in a timely manner pursuant to company policies
• Ability to learn to provide support for a wide variety of platforms and systems
• Troubleshoot, support and repair LAN connectivity issues including managed switches and network connections wireless networks
• Remotely respond to alerts, connectivity, and software issues remotely and efficiently
• Participate in the rotating on-call schedule for after-hours/emergency Help Desk coverage
• Identify ways to improve clients' systems and infrastructure (upgrades to hardware, software, and network)
• Work with team to perform network administration including supporting file and print services, and basic Active Directory management
• Manage internal IT management software system, patch management tools and PSA tools
• Setup PCs, and deploy Servers and network equipment
• Ability to analyze, make decisions and solve problems independently
• Meet the performance goals established by your direct supervisor
• Read, understand, and follow all company and job related policies and procedures
• Attend required company and departmental meetings
• Perform other related duties as assigned by direct supervisor Required Qualifications/Skills:
  • Associate's degree or equivalent combination of education and experience
  • Solid working knowledge of Windows operating systems (7, 8, 10) and Microsoft Office 365
  • Strong technical ability and troubleshooting skills, including the ability to effectively use available resources for unfamiliar issues
  • Basic LAN Networking support skills
  • Exceptional communication and customer facing skills
  • Have a high degree of demonstrated professionalism
  • Be able to excel in a fast-paced team environment
  • The ability to travel to Phoenix based customer sites and work after normal business hours
  • A valid driver's license, vehicle insurance, and reliable licensed automobile
  • Ability to pass a drug and background test
  • High-energy, self-motivated, well-organized
  • Ability to function within and contribute to a positive, team oriented environment
  • Must have ability to communicate and present effectively
  • Ability to read, write and speak English fluently - provided by Dice

Keywords: Headfarmer, Phoenix , Associate Systems Engineer, IT / Software / Systems , Scottsdale, Arizona