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Professional Services Trainer

Company: Teladoc
Location: Phoenix
Posted on: June 14, 2018

Job Description:

Teladoc has an immediate opening for a Professional Services Trainer! This role is responsible for providing the highest level of performance and satisfaction for our Teladoc Hospital and Health Systems customers and contracted Physicians through delivery of effective and professional training and support. You would have the opportunity to work across organizational lines to deliver all core and advanced application training sessions for Teladoc Hospital and Health Systems solution to clients and/or employees independently. Must be willing to travel domestically up to 50% of the time for presentations to User Group Meetings and/or National Conventions.WHAT YOU WILL BE DOINGDeliver application training to clients or employees in either a classroom, on line (in a Virtual Classroom environment), or at client's site.Deliver all core and advanced application training sessions, as specified in the training session curriculum, for Teladoc Hospital and Health Systems solution to clients and/or employees independently.Develop and maintain training materials for application roles.Work with implementation team members, other training specialists, and other departments to identify training needs, participate in course development, and present topics as needed.Present seminars or workshops for clients on a regular cadence.WHAT YOU SHOULD HAVE:Bachelor's Degree or relevant Business experience3' 5 years professional client-facing experience3' 5 years of experience training clinical providers (NP, DO, MD, etc.) on Information SystemsSoftware implementation experience requiredAble to rapidly learn new software to support learning development and deliveryExperience in Microsoft Word, Visio, PowerPoint, Outlook, etc.ADDITIONAL COMPENTENCIES:Knowledge of training methods and learning principles to design on the job development plans, to facilitate learning, and evaluate resultUnderstanding of the end to end business processAble to rapidly learn new software to support learning development and deliveryAble to work effectively under the stressful conditions in a fast-paced environmentEffectively presents information in a manner that is clear, fluent, and to the point; demonstrates ability to adapt communication to audiences and engage the audience

Keywords: Teladoc, Phoenix, Professional Services Trainer, Human Resources, Phoenix, Arizona

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