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Managed Payroll Specialist

Company: OneSource Virtual
Location: Mesa
Posted on: June 14, 2018

Job Description:

Organizations across the globe rely on OneSource Virtual for Workday services, support, optimization, and consulting. We create solutions built on the Workday application that empower customers to become strategic HR organizations, then scales with them as they grow. To date, OneSource Virtual offers HR outsourcing, IT outsourcing, application optimization, and consulting services to 500+ customers that represent more than 35 percent of Workday's customer base.Responsibilities-- Monitor tickets daily to ensure service level agreements and high client satisfaction levels are being met

-- Manage the timely resolution of customer issues including handling customer escalations, perform and document Root Cause Analysis and implement remedial procedures to close gaps identified

-- Frequent direct customer contact ' initiate and maintain client relationships

-- Create and maintain Standard Operating Procedures.

-- Attend scheduled weekly, monthly and quarterly client calls and new client transition introduction meeting calls

-- Provide training to newly implemented clients on Workday and OSV Payroll Processing

-- Assist with configuration of pay components and reports necessary for use by the client

-- Work directly with clients to identify/resolve all issues related to Payroll Processing

-- Work on special projects as assigned by the Director of Managed PayrollRequirements-- Certified Payroll Professional certification required (at time of hire or within 6 months)

-- Associates degree or higher (or equivalent experience)

-- Strong customer service skills

-- "Heart of a teacher" customer service

-- Strong analytical skills

-- Able to work independently

-- 3+ years full service payroll experience

-- Strong written and verbal communication skills

-- Able to build effective working relationships with team members from different functional areas

-- Proficient in Microsoft Word and Excel

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.

Keywords: OneSource Virtual, Phoenix, Managed Payroll Specialist, Human Resources, Mesa, Arizona

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