Staffing Coordinator

Company: Home Assist Health - Phoenix, AZ
Location: Phoenix
Posted on: May 27, 2023

Job Description:

Staffing Coordinator are responsible for providing administrative support to the Program Department through processing referrals, supporting the scheduling function for all MCO and DDD members and auditing Electronic Visit Verification systems. Program Support Specialists take calls from members and caregivers, and ensure their needs, questions, or concerns are addressed appropriately and in a timely fashion.
Program Support Specialists require high-level communication skills, computer skills, customer service skills and ability to function independently. The position requires the ability to maintain professional composure under stressful situations, including the emotional reactivity of case managers, members, and direct care workers.
Job Description
Receive referrals from multiple sources (calls, emails, and faxes) and enters EMR system in a timely fashion.
Assign referrals to Member Support Supervisors based on zip code or primary language spoken.
Assist in and document staffing referrals, re-staffing, and urgent call offs in cooperation with the Member Support Supervisors/On-call Supervisor.
Complete daily communication logs documenting nature of all calls, resolution status (i.e., grievance/occurrence, dispatch, staffing) including time of call and participants.
Assist in auditing Electronic Visit Verification systems, resolving issues in a timely manner.
Documenting all information in electronic systems, verifying communication notes.
Assist in Electronic Visit Verification customer service issues, such as but not limited to signing up for and into the appropriate site for time tracking, password set up/resetting, and troubleshooting system issues.
Assist in answering incoming calls.
Staff referrals and relief caregivers according to service plan and utilize scheduling software.
Provide direct caregiving to members during business hours as emergency backup.
Maintain confidentiality regarding all personal client information.
Assist Program Managers with special projects as needed.

Keywords: Home Assist Health - Phoenix, AZ, Phoenix , Staffing Coordinator, Human Resources , Phoenix, Arizona