Talent Specialist (Recruitment/Retention)

Company: UMOM New Day Centers
Location: Phoenix
Posted on: May 27, 2023

Job Description:

Job Title: Talent Specialist (Recruitment and Retention)

Supervisor: Talent Manager

Classification: Non-Exempt

Hiring Salary Range: $48,000 - $50,000

About UMOM New Day Centers: Founded in 1964, UMOM is Arizona's largest provider of services for families experiencing homelessness. Our mission is to restore hope, rebuild lives, and end homelessness. With an annual operating budget of $22 million dollars, UMOM provides shelter, supportive services, and housing programs to families and single women experiencing homelessness in Maricopa County. UMOM serves over 15,000 unique individuals across all our services annually, including families receiving support at the Family Housing Hub.

Position Description: This position is responsible for providing support in the areas of recruitment & retention, benefits, compliance, employee engagement, employee relations, and learning & development. The Talent Specialist will support the daily functions of the Talent department including interviewing and hiring staff, handling administrative functions of the department, and UMOM's Applicant Tracking System (ATS). This position works autonomously and remains calm under pressure. The Talent Specialist assists HR Managers in the whole recruitment lifecycle (e.g., onboarding new hires and candidate sourcing.)

Essential Duties and Responsibilities:

General Talent Support

• Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Provide excellent customer service and acts as the first point of contact to employees and external partners for all HR related queries this includes: greeting employees, answering phones, and providing general information and employee support especially in the areas of recruitment & retention, benefits and compliance, employee engagement, employee relations, and learning & development.
• Act as the liaison between HR and employees, ensuring smooth communication and prompt resolution of requests and questions.
• Assist with the sourcing and coordination of external speakers.
• Manage the Talent Inbox
• Maintain office supplies and placing orders when inventory is low
• Perform other duties as assigned.
  
  Recruitment
  
  • Manage the Applicant Tracking System (ATS)
  • Handle all data entry for the ATS for the organization.
  • Advertise job openings on multiple channels to recruit the most qualified and successful pool of candidates.
  • Assist with the recruitment, interviews, and the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for openings.
  • Maintain ongoing communication with candidates as well as hiring managers to ensure an employee-focused recruitment process is successfully delivered.
  • Complete all post-hire documentation related to the successful day one onboarding of new team members.
  • Ensure compliance with all regulations & adherence to professional standards related to all talent acquisition related activities.
  • Assist with the development and maintenance of the UMOM interview guides and job descriptions.
  • Collaborates with hiring managers on the coordination of interview scheduling.
  • Assists with the implementation of all employee engagement strategies.
  • Assists with the development, implementation, and management of career development plans.
    
    Retention
    
    • Assists Talent Manager with gathering qualitative and quantitative retention data by conducting and analyzing employee surveys and/or stay interviews
    • Serves as an employee ambassador for staff to ask questions and provide feedback
    • Helps ensure the onboarding process is welcoming, thorough and incorporates the company culture
    • Helps determine gaps where additional supervisor and management training is needed
    • Assists with coordinating (and possibly conduct) training and development programs
    • Helps Talent Manager identify operational and/or system changes that will help your organization adjust to a shorter-term workforce
    • Develop innovative opportunities for advancement and career paths for workers
    • Assists Talent Managers with implementation of recognition and appreciation programs across the organization
    • Helps revise the interview process, selection criteria and applicant communication plan when necessary
      
      Administration
      
      • Performs routine tasks required to administer and execute talent programs including but not limited to recruitment and retention; benefits and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
      • Ensures compliance documentation is secured, properly recorded, and stored for all current and new employees.
      • Assists with regular audits to ensure that all employee certifications are obtained, renewed, and recorded in a timely manner.
      • Assists with policy and handbook development, review, and maintenance.
      • Processes new hires, terminations, and other status changes in a timely, efficient manner.
      • Initiates HCM data entry, maintenance, and report creation.
      • Assists with management of personnel files
      • Completes all necessary and mandated reporting for grants, compliance, and legal requirements.
      • Handles inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff.
      • Assists with the development and implementation of DEI related strategies.
      • Assists with employment verifications as needed
        Employee Relations
        
        • Assists with employee relations issues and incident investigations, using the highest level of professionalism and confidentiality when dealing with sensitive information.
        • Documenting, when necessary, employee relations concerns with a high level of detail
        • Exercising sound judgement in elevating employee relation concerns when appropriate.
          
          Qualification and Competency Requirements:
          
          Experience and Education
          
          • Bachelor's Degree in Human Resources, Business Administration, or related field preferred
          • High school diploma or GED required
          • Minimum two years of professional experience, with at least one year of human resource experience required.
          • Knowledge of Pre-Employment Screening, Recruitment, and Training and Development preferred
          • Knowledge of the non-profit sector; experience working with underserved or disadvantaged populations preferred.
            Computer Skills
            
            • Excellent computer skills with strong proficiency in Excel, Word, PowerPoint, Outlook, Human Capital Management and Applicant Tracking Systems (Knowledge of iSolved HCM a plus)
              Compliance
              
              • Valid Level One Fingerprint Clearance Card or the ability to obtain one.
              • Valid AZ Driver's License and a driving record that falls within UMOM's policy.
              • 50/100 level of car insurance coverage (mileage reimbursement available)
                Physical Activities and Working Conditions
                
                The physical demands and working conditions described here are representative, but not exhaustive, of those that must be met by an employee to successfully perform the essential functions of this job.
                
                • This position is typically performed in an interior, environmentally controlled office setting. The duties of the job require extended periods of time being stationary and manipulating a computer (keyboard, monitor, mouse), and other standard office equipment including, but not limited to printer, calculator, copier, telephone, and associated computer/technology peripherals.
                  Additional Attributes
                  
                  • Willingness to embrace and actively support the unique culture and values of UMOM.
                  • Ability to focus on the tasks and details relevant to the position and the organization, while also switching quickly between tasks.
                  • Ability to exercise excellent independent judgment and take ownership of decisions.
                  • Ability to think on a broad, systems-level relative to the scope of the position.
                  • Ability to work independently and self-manage to achieve goals while being a strong team player.
                  • Ability to organize, meet deadlines, and delegate appropriately.
                  • Ability to cope with and embrace change, risk, and uncertainty.
                  • Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven organization.
                    
                    Work Schedule: The typical schedule for this position is Monday-Friday, normal business hours, with occasional nights and weekends, depending on the needs of the position and the organization.
                    
                    Other: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Keywords: UMOM New Day Centers, Phoenix , Talent Specialist (Recruitment/Retention), Human Resources , Phoenix, Arizona