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Front Desk Supervisor $21 p/hr + $500 Sign on bonus

Company: Amara Resort and Spa
Location: Sedona
Posted on: September 23, 2022

Job Description:

Recognized as a Top 15 Resort in the Southwest for 2021 by Conde Nast Traveler, Amara Resort and Spa offers majestic accommodations for travelers. This position is in beautiful Sedona, Arizona, surrounded by breathtaking views of the red rocks. A 100 room, lifestyle hotel, Amara is a destination for everyone steps away from the shops of Uptown Sedona and the sounds of the creek.

Often the first and last contact for our guests, the Guest Services Supervisor is a critical link to guest satisfaction. Responsibilities include supervising staff, welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.

--- Must be able to convey information and ideas clearly.
--- Must be able to evaluate and select among alternative courses of action quickly and accurately.
--- Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
--- Must routinely meet deadlines.
--- Must be effective in handling problems in the workplace, including anticipating, identifying and solving problems as necessary.
--- Must have the ability to assimilate complex information, data, etc., from disparate sources and adjust or modify to meet the constraints of the particular need.
--- Must be effective listening to, understanding, and clarifying the concerns and issues raised by team members and guests.
--- Must be able to work with and understand financial information and data, and basic arithmetic functions.
--- Approach all encounters with guests and team members in a friendly, service-oriented manner.
--- Monitor all VIP and special guest requests.
--- Fully comprehend and operate all relevant aspects of the Front Desk computer system.
--- Be familiar with all in-house groups.
--- Ensure that all guests feel welcomed to the property and greet by name.
--- Register guests and assign rooms.
--- Assist Front Office Manager in ensuring that team members are following and maintaining standards.
--- Ensure guest satisfaction by responding to the guest inquiries with accurate information and a positive attitude.
--- Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
--- Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.
--- Answer all guest inquiries in a timely and professional nature.
--- Be involved in departmental meeting, planning and execution.
--- Help maintain productivity levels at or above budgeted standards.
--- Assist in training and cross training of new hires and current team member on a regular basis.
--- Attend meetings/training as required by management.
--- Assist in coverage of front desk duties/scheduling.
--- Perform other duties as required by management.
--- Valet duties will also be expected.

Amara Resort and Spa is owned and operated by Northwood Hospitality. We offer a comprehensive benefits package including medical, dental, vision, an employee paid life insurance policy, employer paid short-term and long-term disability coverage, and additional supplementary insurance plans. Northwood Hospitality sponsors a 401k plan with a company match. At Amara, we believe it is important to have a work life balance. Full-time, eligible employees accrue vacation time, sick time, and are eligible to receive holiday pay. As a part of Northwood Hospitality, team members are eligible to receive discounts at other properties within the portfolio. Each and every day a team member arrives to work, they can expect a delicious, chef curated lunch provided free of charge. We believe our team members are empowered to act and make the right decisions. As such, we are committed to the growth and professional development of our team.

About Northwood Hospitality

At Northwood Hospitality, we understand that our people are the hallmark of our success.

--- Integrity: We are honest, fair, accountable and respectful.
--- Collaboration: We are better when we are together.
--- Leadership: We are empowered to act and make the right decision for our guests and our business.
--- Passion: We are passionate about hospitality and serving our guests with pride.
--- Balance: We are focused on a balanced approach for our teams, families and communities.

We believe people are the most important assets.

--- We understand the heart of our business is our team members.
--- We believe in personal empowerment.
--- We are driven in developing our talented teams.
--- We accept personal responsibility for our actions and results.

--- High School diploma or GED
--- At least 2 to 3 years of progressive experience in a hotel or a related field preferred.
--- Previous supervisory responsibility preferred.
--- Must have a valid driver's license for the application state.
--- Basic computer skills
--- Must be able to read, communicate effectively and have superb interpersonal skills.
--- Must be able to work well under pressure while retaining tact and composure when resolving guest complaints.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: Amara Resort and Spa, Phoenix , Front Desk Supervisor $21 p/hr + $500 Sign on bonus, Human Resources , Sedona, Arizona

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