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401(K)/S125 Trainer

Company: Paychex
Location: Phoenix
Posted on: May 16, 2022

Job Description:


"Develops, trains, and administers effective training programs for 401k/S125 employees; and, performs independent quality call monitoring and coaching to ensure the highest level of service is delivered to clients.

  • Acts as primary trainer for onboarding of newly hired 401k and Section 125 employees to ensure employees are thoroughly and consistently acclimated to Paychex and the 401(k)/S125 organization prior to beginning technical training specific to their daily role.
  • Acts as primary trainer for newly hired 401(k)/S125 employees on Retirement Services and Section 125 products, technical systems, operational policies and processes, and service skills to ensure that new employees are fully prepared to perform their new position.
  • Develops and maintains assigned program agendas, lesson plans, and program content to ensure continued effectiveness and accuracy of programs.
  • Schedules training programs, maintains class lists, manages participant issues, and makes adjustments as warranted to ensure the effectiveness and efficiency of programs.
  • Acts as subject matter expert, researching and providing new content and ongoing updates to the Training & Development Center for the development and maintenance of existing training modules published by that group.
  • Acts as support trainer for 401k/S125 employees on new product features, system enhancements, compliance changes, seasonal events, and other advanced topics to ensure employees are fully prepared to support the new releases.
  • Assists in the creation, editing, reviewing, and publishing of training materials for new product releases, process enhancements, seasonal events, and other ongoing training topics to ensure the delivery of timely, accurate, and thorough information to employees.
  • Assists in the development and facilitation of new programs to ensure the needs and goals of the organization are met.
  • Facilitates individual coaching plans to assist Supervisors with ongoing assessment and coaching of specific employees requiring extra assistance to perform their role, as needed.
  • Performs independent quality call monitoring (external and internal calls) of newly hired phone agents to provide written constructive feedback and coaching to agent and their supervisor. Identifies, researches, and resolves any related training or system issues.
  • Supports the implementation and administration of 401(k)/S125 department wide client and employee programs to assist managers and supervisors with employee satisfaction and retention.



    • Associate's Degree - Preferred
    • 2 years of experience in teaching or training


Keywords: Paychex, Phoenix , 401(K)/S125 Trainer, Human Resources , Phoenix, Arizona

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