Human Resources Manager
Posted on: May 16, 2022
Who We Are:
TransPerfect provides a full array of language and business support
services, including translation, interpretation, multicultural
marketing, website globalization, subtitling, voiceovers, staffing
services, multicultural marketing, training and learning, and legal
support services. TransPerfect also offers a suite of cutting edge
technologies that significantly reduce costs and improve
consistency throughout the translation process, making TransPerfect
the vendor of choice for the world's leading multinationals.
What You Will Be Doing:
The Human Resources Manager supports employees, supervisors,
co-workers and senior management in a call center environment. The
day-to-day work of this role will support all stages of the
employee lifecycle including answering general questions,
facilitating training, and partnering with management to resolve
employee relations issues. The HR Manager is responsible for
evaluating employee programs, recommending improvements to employee
relations policies and making sure all employee-related policies
align with corporate goals and established regulations. This
position is responsible for ensuring compliance with state and
federal labor legislation requirements and labor reporting. The HR
Manager will work closely with the rest of the HR team to ensure
the delivery of projects, policies, and division specific process
Partner with management to understand and resolve employee
relations issues including providing guidance on company policies
and procedures, advising on disciplinary action, writing
performance improvement plans, and addressing general concerns.
Conduct employment-related investigations and work with Corporate
HR and legal counsel as necessary.
Support processes through the employee lifecycle including
performance management, organizational change, and conduct
Review employee handbooks for legal compliance, maintain, and make
updates as required.
Create, organize and keep job descriptions up-to-date, accurate,
and compliant with relevant federal, state and local laws for all
In conjunction with senior management, create and update
compensation strategy through market analysis and pay surveys.
Ensures all employment practices comply with federal, state and
Ensures the new hire orientation process properly introduces new
employees to the corporate and divisional cultures.
Review federal, state, and local compliance changes such as paid
sick leave and make policy changes where appropriate.
Develop and deliver trainings for supervisors on various topics
such as effective communication as well as annual compliance
training for employees.
Maintain personnel records for current and former employees.
Review HR processes and suggest changes to improve efficiency and
Perform other special projects or duties when required.
Who We Are Looking For:
Minimum Bachelor's degree or equivalent work experience in Human
Resources or related business field
5 to 7 years experience in HR
HR call center experience preferred
Experience with creating a culture of engagement, collaboration and
teamwork in a diverse environment
Experience in compensation strategy, performance management,
employee relations, talent acquisition, and the ability to apply
this information in a manner compliant with relevant employment
Multi-state employment law experience preferred
HR certification preferred
Exceptional interpersonal skills, relationship-building and an
ability to connect with employees and management
Excellent written and verbal communication skills in English are
required as well as good public relations, public speaking,
instructional/teaching, and customer service skills
Proficiency in Microsoft Office applications and Human Resources
Information Systems (HRIS) with preference in Workday
Must be pro-active, have a good attitude, be self-disciplined, and
Must be a "take-charge" person with a demonstrated ability to
follow projects through to completion
Must be able to hold firm when necessary, provide constructive
feedback, and compromise when appropriate
Must be able to use sound judgment and make objective decisions in
the company's best interest at all times
Must be organized, reliable, results driven with the proven ability
to solve problems on the spot partnered with an ability to see the
"big picture" and make improvements
Must have the ability to manage multiple-tasks in an environment of
constant interruptions and be able to prioritize
Must be able to maintain strict confidence with regards to
sensitive and protected personnel/confidential information
Able to perform in a fast-paced environment while always
maintaining excellent service
Comfortable in difficult situations
Where Your Career Is Going:
At TransPerfect, there are a lot of growth opportunities. You'll
have the option to go into various paths within HR - the
opportunities are endless! All departments offer career growth and
development that can combine your skills, interest and experience.
We encourage our employees to have a continuous dialogue with
management about growth oppportuinties throughout your tenure with
the company.End your job search and find your career at
TransPerfect #careersNOTjobs .
For more than 25 years, we have honed a culture where all kinds of
ideas are shared and new ventures are not only welcomed, but also
encouraged. In this fast-paced environment, employees are
intellectually stimulated so they can grow alongside the
organization. From Intern to President, we believe that every
single employee should have a voice and contribute to the amazing
services we offer our clients.
We also offer a comprehensive benefits package including medical,
dental, and vision insurance, 401k matching, membership to
child-care providers, and other TransPerks. You even get your
birthday off because let's face it, we're stoked that you were
TransPerfect provides equal employment opportunity to all
individuals regardless of their race, color, creed, religion,
gender, age, sexual orientation, national origin, disability,
veteran status, or any other characteristic protected by state,
federal, or local law.
For more information on the TransPerfect Family of Companies,
please visit our website at www.transperfect.com.
Keywords: TransPerfect, Phoenix , Human Resources Manager, Human Resources , Phoenix, Arizona
Didn't find what you're looking for? Search again!