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Human Resources Manager

Company: TransPerfect
Location: Phoenix
Posted on: May 16, 2022

Job Description:

Who We Are:
TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, multicultural marketing, training and learning, and legal support services. TransPerfect also offers a suite of cutting edge technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.

What You Will Be Doing:
The Human Resources Manager supports employees, supervisors, co-workers and senior management in a call center environment. The day-to-day work of this role will support all stages of the employee lifecycle including answering general questions, facilitating training, and partnering with management to resolve employee relations issues. The HR Manager is responsible for evaluating employee programs, recommending improvements to employee relations policies and making sure all employee-related policies align with corporate goals and established regulations. This position is responsible for ensuring compliance with state and federal labor legislation requirements and labor reporting. The HR Manager will work closely with the rest of the HR team to ensure the delivery of projects, policies, and division specific process improvements.

Partner with management to understand and resolve employee relations issues including providing guidance on company policies and procedures, advising on disciplinary action, writing performance improvement plans, and addressing general concerns.
Conduct employment-related investigations and work with Corporate HR and legal counsel as necessary.
Support processes through the employee lifecycle including performance management, organizational change, and conduct issues.
Review employee handbooks for legal compliance, maintain, and make updates as required.
Create, organize and keep job descriptions up-to-date, accurate, and compliant with relevant federal, state and local laws for all positions.
In conjunction with senior management, create and update compensation strategy through market analysis and pay surveys.
Ensures all employment practices comply with federal, state and local regulations.
Ensures the new hire orientation process properly introduces new employees to the corporate and divisional cultures.
Review federal, state, and local compliance changes such as paid sick leave and make policy changes where appropriate.
Develop and deliver trainings for supervisors on various topics such as effective communication as well as annual compliance training for employees.
Maintain personnel records for current and former employees.
Review HR processes and suggest changes to improve efficiency and scalability.
Perform other special projects or duties when required.

Who We Are Looking For:
Minimum Bachelor's degree or equivalent work experience in Human Resources or related business field
5 to 7 years experience in HR
HR call center experience preferred
Experience with creating a culture of engagement, collaboration and teamwork in a diverse environment
Experience in compensation strategy, performance management, employee relations, talent acquisition, and the ability to apply this information in a manner compliant with relevant employment law
Multi-state employment law experience preferred
HR certification preferred
Exceptional interpersonal skills, relationship-building and an ability to connect with employees and management
Excellent written and verbal communication skills in English are required as well as good public relations, public speaking, instructional/teaching, and customer service skills
Proficiency in Microsoft Office applications and Human Resources Information Systems (HRIS) with preference in Workday experience
Must be pro-active, have a good attitude, be self-disciplined, and self-motivated
Must be a "take-charge" person with a demonstrated ability to follow projects through to completion
Must be able to hold firm when necessary, provide constructive feedback, and compromise when appropriate
Must be able to use sound judgment and make objective decisions in the company's best interest at all times
Must be organized, reliable, results driven with the proven ability to solve problems on the spot partnered with an ability to see the "big picture" and make improvements
Must have the ability to manage multiple-tasks in an environment of constant interruptions and be able to prioritize responsibilities
Must be able to maintain strict confidence with regards to sensitive and protected personnel/confidential information
Able to perform in a fast-paced environment while always maintaining excellent service
Comfortable in difficult situations

Where Your Career Is Going:
At TransPerfect, there are a lot of growth opportunities. You'll have the option to go into various paths within HR - the opportunities are endless! All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth oppportuinties throughout your tenure with the company.End your job search and find your career at TransPerfect #careersNOTjobs .

Why TransPerfect:
For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.

We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

For more information on the TransPerfect Family of Companies, please visit our website at

Keywords: TransPerfect, Phoenix , Human Resources Manager, Human Resources , Phoenix, Arizona

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