Bilingual (English/Spanish) Customer Service Representative - Full Time
Posted on: October 13, 2019
What are you working forward to?
At Synchrony we make sure our employees are always working forward
to something exciting. On our Call Center team, this means ensuring
our customers' success-and we'll do the same for you: through
generous benefits, continuous learning and clear career
progression. From Day One, you'll enjoy high starting wages
($16.50/hour) and a benefits package that includes a 401(k) with
company match, and healthcare that adds up to an additional
$6.50/hour. After six months of employment, you're also eligible
What you'll do as a Customer Service Representative?
You'll handle inbound calls from our many cardholders, keeping
exceptional customer service as your constant goal. You'll maintain
up-to-date computerized customer information, resolve inquires,
authorize sales, and most importantly, you'll build relationships
with clients, customers and colleagues.
What you'll need to succeed
You'll have excellent problem-solving and analytical skills; thrive
in a team environment; and effectively communicate. You'll need
proficient computer skills, including the ability to manage
information in multiple windows, proficiently type while talking
and be comfortable utilizing Microsoft Outlook.
What you'll need to be considered for this role
*YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE
FEDERAL DEPOSIT INSURANCE ACT - for more information, click
- 6+ months customer service experience of any kind and/or
military equivalent experience.
- Confidence using a computer
- Fully fluent in English and Spanish
- Be 18-years-old or older
- Have a high school diploma or equivalent
- Be willing to take a drug test, submit to a background
investigation and submit fingerprints as part of the selection
- Effective 1-1-18, new hires (Level 4-7) must have 9 months of
continuous service with the company before they are eligible to
post on other roles. Once this new hire time in position
requirement is met, the associate will have a minimum 6 months'
time in position before they can post for future non-exempt roles.
Employees, level 8 or greater, must have at least 24 months' time
in position before they can post. All internal employees must have
at least a "consistently meets expectations" performance rating and
have approval from your manager to post (or the approval of your
manager and HR if you don't meet the time in position or
- Legal authorization to work in the U.S. (this is required). We
will not sponsor individuals for employment visas, now or in the
future, for this job opening
Reasonable Accommodation Notice:
- Federal law requires employers to provide reasonable
accommodation to qualified individuals with disabilities. Please
tell us if you require a reasonable accommodation to apply for a
job or to perform your job. Examples of reasonable accommodation
include making a change to the application process or work
procedures, providing documents in an alternate format, using a
sign language interpreter, or using specialized equipment.
- If you need special accommodations, please call our Career
Support Line so that we can discuss your specific situation. We can
be reached at 1-866-301-5627. Representatives are available from
8am - 5pm Monday to Friday, Central Standard Time.
Synchrony is an Equal Opportunity Employer for all, including
minorities, women, protected veterans and disabled. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, gender, national origin, disability
status, protected veteran status or any other characteristic
protected by law. Federal law requires employers to provide
reasonable accommodation to qualified individuals with
disabilities. Please tell us if you require a reasonable
accommodation to apply for a job or to perform your job.
To work forward to something exciting, apply online at
Keywords: Synchrony, Phoenix , Bilingual (English/Spanish) Customer Service Representative - Full Time, Hospitality & Tourism , Phoenix, Arizona
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