PhoenixRecruiter
the smart solution for Phoenix jobs

Customer Service Rep Phone

Company: The Home Depot
Location: Tempe
Posted on: February 15, 2019

Job Description:

POSITION PURPOSE

The homedepot.com Online Customer Service Phone Representative provides quality and professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating an effortless customer experience by answering questions about products, orders, and services available through the homedepot.com e-commerce platform. The representative will interact with multiple customers over the phone on a daily basis and perform sales and product/order inquiry transactions. Representatives are expected to find ways to satisfy customer needs and to simplify the customer experience. A high expectation of customers include representatives speed to solution, accurate information, empathy, and attention to detail. The representative will act in a way that positively represents the Company and increases the customer s likelihood to shop again.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system.

20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.

20%- Keeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.

10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.

20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.

10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases.

NATURE AND SCOPE

Position reports to Supervisor Contact Center

No direct responsibility for supervising others.

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:

Typically requires overnight travel less than 10% of the time.

MINIMUM QUALIFICATIONS

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

Years of Relevant Work Experience: 2 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:

College Degree preferred

3 or more years of customer service or retail sales experience is preferred.

Knowledge, Skills, Abilities and Competencies:-Highly skilled at using a computer-based platform using multiple applications, to include transcription, multitasking, chatting or messaging, and maintaining effective communication with the customer.

* Skilled at consistently providing excellent customer service, following through on responsibilities to customers and recovering from any errors made.
* Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment.
* Demonstrated ability to effectively communicate with customers. Possesses effective listening, speaking and writing skills. Skilled at adjusting communication style to meet audience needs and expectations.
* Comfortable engaging with customers who may exhibit frustration, and comfortable taking responsibility for errors on behalf of the Company.
* Capable of and interested in continuous learning primarily focused on the business, customer service techniques and products and services sold at The Home Depot.
* Comfortable with making decisions independently.

Keywords: The Home Depot, Phoenix , Customer Service Rep Phone, Hospitality & Tourism , Tempe, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Crewmembers - Cooks, Cashiers and Customer Service
Description: Overview Our Hourly Crewmembers understand that our concept is simple and unique we only have ONE LOVE-- quality chicken finger meals At Raising Cane's-- you get an exceptionally high quality product (more...)
Company: Raising Cane's
Location: Mesa
Posted on: 02/18/2019

Sous Chef
Description: br br This position is responsible for the resources of the company directly and indirectly related to the kitchen.Specific Job Duties li Supervises the production of quality products which meet (more...)
Company: Upward Projects
Location: Scottsdale
Posted on: 02/18/2019

PM Seasonal Cook at District American Kitchen and Wine Bar at Sheraton Grand Phoenix - - (19000G9S)
Description: Here's To Your Journey with Sheraton At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better. We love what we do, and (more...)
Company: Marriott International
Location: Phoenix
Posted on: 02/18/2019


Housekeeper - Scottsdale Marriott Suites Old Town (190000I7)
Description: Heres To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International, Inc.
Location: Scottsdale
Posted on: 02/18/2019

Customer Service Hiring Event
Description: Location: br br Bank of America br 1825 E Buckeye Road br Phoenix, AZ 85034 br br Event Date: br br 02/19/:00 PM br br Description: br br We are hiring for multiple Client Services (more...)
Company: AlexMann BOA Scrape
Location: Phoenix
Posted on: 02/18/2019

Reservations Clerk - - (19000GOE)
Description: Here's To Your Journey with The Luxury Collection The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the worlds most enriching (more...)
Company: Marriott
Location: Scottsdale
Posted on: 02/18/2019

Reservation Specialist II
Description: Reservation Specialist II Location Phoenix, AZ Job Code 10055 of Openings 1 Apply Now ARE YOU LOOKING FOR GREAT CAREER OPPORTUNITIES DO YOU WANT TO WORK WITH A FUN TEAM WHERE CUSTOMER SERVICE IS NUMBER (more...)
Company: Oakwood Worldwide
Location: Phoenix
Posted on: 02/18/2019

Banquets Supervisor - JW Marriott Phoenix Desert Ridge Resort & Spa (19000GCE)
Description: Heres To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International
Location: Scottsdale
Posted on: 02/18/2019

Sous Chef
Description: This position is responsible for the resources of the company directly and indirectly related to the kitchen.Specific Job DutiesSupervises the production of quality products which meet company recipe (more...)
Company: Upward Projects
Location: Scottsdale
Posted on: 02/18/2019

Inbound Customer Service Agent
Description: We are looking for energetic, friendly, articulate, self-directed customer care advocates. You will answer customers product questions, promote customer retention, and do exchanges
Company: Mommy Jobs Online
Location: Phoenix
Posted on: 02/18/2019

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Phoenix RSS job feeds