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Brand Services Manager/Outside Customer Service Manager

Company: Vanguard Cleaning Systems
Location: Tempe
Posted on: September 16, 2018

Job Description:

Brand Services Manager/Outside Customer Service Manager Vanguard Cleaning Systems , an independently owned and operated master franchise company, has an immediate opening for a talented Brand Services Manager to join its team.The Brand Services Manager will focus on providing individual unit franchisees with ongoing business support and certification programs and with facilitating account management with local small and mid-sized office locations within the region. It is a position that requires a high degree of professionalism and a service orientation. Successful Brand Services Manager focus on frequent communication with unit franchisees and are a resource for their businesses. They also play an active role in identifying and selling additional service needs such as floor cleaning and janitorial supplies among regional accounts. The office is looking for a results-oriented leader with excellent interpersonal, problem-solving, communication, and organization skills with a proven track record of customer service achievements. This is an excellent opportunity for someone with a strong customer service background, a solid track record of success and one who enjoys working in a fast-paced environment. Essential Functions Uphold Vanguard Cleaning Systems standards for honesty and integrity Maintain a regular and reliable level of attendance and punctuality Prepare for franchise and account appointments Travel to account locations throughout our region Present to decision makers regarding additional/needed services Utilize excellent problem-solving, communication and follow-up skills Collaborate with Regional Office team members and Unit Franchisees Desired Experience/Skills Minimum three years prior successful customer service or account management experience (i.e., B2B, services) Excellent written and verbal communication skills Strong listening skills and empathy Effective time management skills The available position is with an independently owned and operated Vanguard Cleaning Systems Master Franchise. Vanguard Cleaning Systems, Inc. is not responsible for the content of any position listing by a Vanguard Cleaning Systems Master Franchisee.Associated topics: call center manager, customer service manager, customer service team manager, expertise, lead, management experience, monitor, operations, service manager, supervisor

Keywords: Vanguard Cleaning Systems, Phoenix , Brand Services Manager/Outside Customer Service Manager, Hospitality & Tourism , Tempe, Arizona

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