PhoenixRecruiter
the smart solution for Phoenix jobs

Guest Services Telephone Operator - Full Time - Luxury Collection (180014G6)

Company: Marriott International
Location: Scottsdale
Posted on: September 15, 2018

Job Description:

Heres To Your Journey with The Luxury Collection The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the worlds most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection. The Phoenician, A Luxury Collection Resort, Scottsdale located at 6000 E Camelback Rd, Scottsdale, AZ 85251 is currently hiring a Guest Services Telephone Operator - Full Time. Responsibilities include: Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. To apply now, go to: https://jobs.marriott.com/marriott/jobs/180014G6?%3Flang=en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities. Chat, engage and follow us on social media. https://www.facebook.com/marriottjobsandcareers http://www.twitter.com/marriottcareers http://www.linkedin.com/company/marriott-international http://www.instagram.com/marriottcareers @lifeatmarriott on Snapchat So, we ask, where will your journey take you? Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Keywords: Marriott International, Phoenix, Guest Services Telephone Operator - Full Time - Luxury Collection (180014G6), Hospitality & Tourism, Scottsdale, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Kitchen Supervisor - Stonegrill - JW Marriott Phoenix Desert Ridge Resort & Spa (180020LK)
Description: Heres To Your Journey with Marriott Hotels Resorts Suites Marriott Hotels, Marriott Internationals flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests (more...)
Company: Marriott International
Location: Mesa
Posted on: 09/18/2018

Cook II - Renaissance Phoenix Downtown Hotel (18002LY6)
Description: You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask why when given an explanation. Today, you bring your personal style to every experience. (more...)
Company: Marriott International
Location: Phoenix
Posted on: 09/18/2018

Customer Service Job Ads
Description: Mommy Jobs Online is seeking remote independent contractors to take incoming calls at home. You will
Company: Mommy Jobs Online
Location: Phoenix
Posted on: 09/18/2018


Supervisor - Rita's Kitchen PM - Marriott Hotels (18002FOQ)
Description: Heres To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International
Location: Surprise
Posted on: 09/18/2018

Inbound Customer Service
Description: Our contact center division,is stepping into the future and looking to add customer service-oriented individuals to our team of Home Agents on 1st, 2nd and 3rd Shift during the week. Becoming a Home Agent (more...)
Company: Mommy Jobs Online
Location: Mesa
Posted on: 09/18/2018

Specialist, Store Protection
Description: GENERAL PURPOSE: This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. The Specialist (more...)
Company: Ross Dress for Less
Location: Peoria
Posted on: 09/18/2018

Retail: Become a Customer Experience Rep - Phoenix
Description: Summary br DISH is a Fortune 200 company with more than 15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge (more...)
Company: Dish Network
Location: Tempe
Posted on: 09/18/2018

Line Cook (Guest Room Dining) - Arizona Biltmore Resort
Description: Line Cook Guest Room Dining - Arizona Biltmore Resort Job DescriptionThe Arizona Biltmore, a Hilton Waldorf Astoria Resort in search of a Full Time Cook II to join our Guest Room Dining Culinary team (more...)
Company: Hilton Hotels
Location: Phoenix
Posted on: 09/18/2018

Part-time & Full-time Customer Service Driver
Description: Part-time Full-time Customer Service Driver Flexible schedule Sign on Bonus 200 br Location: Phoenix, Arizona Valleywide br Do you want a flexible schedule that allows you to earn cash quickly (more...)
Company: totalride
Location: Glendale
Posted on: 09/18/2018

Delivery Driver
Description: Description Buckle up, hit the open road and start making hungry people happy as a delivery driver for Pizza Hut--. That's right, we'll pay you to cruise around in your mobile office your car listening (more...)
Company: Pizza Hut
Location: Sun City
Posted on: 09/18/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Phoenix RSS job feeds