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PetSmart Sr. Salesforce Apex Developer

Company: PetSmart
Location: Phoenix
Posted on: September 15, 2018

Job Description:

This position provides production support for Services Applications. In this position, you will work with cross functional IT and business teams to troubleshoot problems, propose solutions, and apply fixes to quickly resolve issues or restore service. Additionally, this role will look for opportunities to improve operational efficiency, or improve customer experience. This position also partners with IT delivery teams to create or enhance APEX solutions on the Salesforce platform and transition capabilities to IT Operations.
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Your goals and responsibilities will include:

  • Lead troubleshooting and root cause determination and proactively identify opportunities to prevent service interruption.
  • Ability to resolve issues quickly and accept responsibility for the resolution.
  • Troubleshoot technical issues related to Apex code, Lightning Components and Visualforce pages.
  • Engage business and extract details that may be unclear as issues are described.
  • Engage the appropriate IT teams and third-party vendors during service interruption issues to ensure quick resolution.
  • Lead critical incident troubleshooting efforts of cross functional teams and third-party vendors to drive resolution of service interruption.
  • Ensure that proposed system changes are supported by application vendor.
  • Evaluate, coordinate and/or applies vendor package and software tool upgrades and patches.
  • Review, Maintain, and updates technical documentation such as system configurations, troubleshooting procedures, and knowledge base articles.
  • Develop in Visualforce, Apex and other technologies to build and support customized solutions that support business requirements
  • Proactively make recommendations for technical enhancements for better performance, scalability, and maintainability.
  • Identify areas of improvement in design, implementation, process, tooling, automated testing, SQA What you ll bring to the table:
    • BS in Computer Science or equivalent experience
    • At least 5 years of software development experience, preferable in Java or C#
    • 2+ years hands-on experience with Salesforce Apex development
    • 2+ experience administering Salesforce platform
    • Expertise with Custom Objects, Apex, SOQL, JSON and JavaScript
    • Experience with large Salesforce datasets (50GB+)
    • Intimately familiar with Apex Web Service API
    • Thorough understanding of SFDC governor limits and best practice guidelines
    • Very strong analysis/troubleshooting skills, strong partnering/relationship building skills
    • Self-motivated and discipline to meet deadlines with speed, accuracy and professional attitude
    • Excellent verbal and written communication skills and the ability to work with and through others to resolve issues
    • Collaborative and a team player
    • Ability to resolve conflict in a constructive manner and work around obstacles to ensure success NICE TO HAVES:
      • Experience supporting a retail environment
      • Experience with ticket management systemsAbout our IT team:
        We re growing at a faster pace than we ever have before, investing heavily in cutting-edge technology and, more importantly,our people.Our PetSmart IT team isn t just its own department, they are valued business partners to every area of our company. At every level, our IT associates are empowered to come up with innovative ideas that have strategic impacts to the business. You ll take pride in the work that you do and the why behind it all for the love of pets.

        Why you ll love it here:
        Our home office offers outstanding amenities in a fun and rewarding workplace including:
        • Pet friendly environment, bring your pets to work!
        • A work-life balance and family events such as movie nights, art events and holiday festivals
        • Top Dog gym with equipment, fitness classes, massage therapists and personal trainers
        • Sit & Stay Caf serving fresh breakfast and lunch options
        • Starbucks cart productivity at its finest!
        • Lil Paws learning center and onsite daycare facility
        • Volunteer events with PetSmart CharitiesAssociated topics: account manager, client service, inside sales, market, outside sales, public relations, public relations specialist, sales executive, service representative, territory manager

          Keywords: PetSmart, Phoenix, PetSmart Sr. Salesforce Apex Developer, Hospitality & Tourism, Phoenix, Arizona

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