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Customer Service Representative

Company: Penguin Air & Plumbing
Location: Phoenix
Posted on: January 14, 2018

Job Description:

Can you talk? Are you good at it? Would you like to get paid to do it?

Who We Are

"We're growing and need talented Customer Service Reps to satisfy our customers needs." We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in Phoenix. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

We are all about culture! Most say this but we actually live by it. It is our belief that, happy employees make happy customer's. Wade and Will, our owners have always put the employee first and helping them achieve their goals.

Come stop by our next BBQ/JOB FAIR the last Friday of the Month at 11:30. Meet the team and see why so many chose to work and stay at Penguin Air and Plumbing.

Why We Need You

Because we offer top of the line products and services, we need top of the line Customer Service Reps who genuinely care about the customer and look at this opportunity as not just a job but a career.

The Big Task

You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

Key Sub Tasks



  • You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
  • Participate in training so that you grow and develop as a professional.
  • Maintain and update our customer database with complete and accurate information.
  • Maintain communication with dispatch and your manager.


    Desired Skills and Experience

    If you can achieve the above and you find it fun and challenging - you have just the right amount.

    What We Offer



    • Competitive hourly wage plus performance bonuses
    • Medical, dental, vision, life insurance, short-term and long-term disability
    • Ongoing training
    • Paid Holidays
    • 401k Plan
    • AA family. This is last on the list because it's most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at Penguin Air and Plumbing.


      If you want to be part of something bigger than just a job then this may be the job for you. The successful applicant will work in a place where they will be appreciated and where their work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Penguin Air and Plumbing by visiting http://www.penguinair.com/about-us/employment/ or you can send your resume to Lrozwens@penguinair.com to apply for this position.

      Equal Opportunity Employer

      Keywords: Penguin Air & Plumbing, Phoenix, Customer Service Representative, Hospitality & Tourism, Phoenix, Arizona

      Click here to apply!

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