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Customer Service Representative - Full Time

Company: Synchrony Financial
Location: Phoenix
Posted on: December 7, 2017

Job Description:

What are you working forward to?At Synchrony Financial we make sure our employees are always working forward to something exciting. On our Call Center team, this means ensuring our customers success and we'll do the same for you: through generous benefits, continuous learning and clear career progression. What you ll do as a Customer Service Representative?You'll handle inbound calls from our many cardholders, keeping exceptional customer service as your constant goal. You'll maintain up-to-date computerized customer information, resolve inquires, authorize sales, and most importantly, you'll build relationships with clients, customers and colleagues. What you ll need to succeedYou ll have excellent problem-solving and analytical skills; thrive in a team environment; and effectively communicate. You ll need proficient computer skills, including the ability to manage information in multiple windows, proficiently type while talking and be comfortable utilizing Microsoft Outlook. What you ll need to be considered for this role*YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT for more information, click here.

  • 6+ months customer service experience of any kind and/or military equivalent experience.
  • Confidence using a computer
  • Be 18-years-old or older
  • Have a high school diploma or equivalent
  • Be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
  • If currently a Synchrony Financial Employee, you ll have been in your current position for at least 6 months (Level 4 7) or 24 months (level 8 or greater), have at least a \"consistently meets expectations\" performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don't meet the time-in-job or performance requirement)
  • Legal authorization to work in the U.S. (this is required). We will not sponsor individuals for employment visas, now or in the future, for this job opening Synchrony Financial is an Equal Opportunity Employer for all, including minorities, women, protected veterans and disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Federal law requires employers to provide reasonable accommodation to qualified individual Associated topics: answer, client, customer, customer service, customer service representative, phone call, representative, service call, support specialist, telephone

    Keywords: Synchrony Financial, Phoenix, Customer Service Representative - Full Time, Hospitality & Tourism, Phoenix, Arizona

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