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Retail WFM Lead

Company: Accenture
Location: Phoenix
Posted on: May 12, 2024

Job Description:

We are...

We are a global collective of innovators applying the New every day to improve the way the world works and lives. New doesn't mean being ahead of the curve; new is pushing forward the curve, riding the edge where the impossible meets the transformational and making it reality where it matters. Help us show the world what's possible as you partner with clients to unlock hidden value and deliver innovative solutions. Empowered with innovative tools, continuous learning and a global community of diverse talent and perspectives, we drive success in a new business architecture that disrupts conventional practices. Our expertise spans 40+ industries across 120+ countries and impacts millions of lives every day. We turn ideas into reality.

You are...

An experienced retail professional with a strong focus on workforce management and strategy with a desire to lead, learn, and grow our retail WFM practice.

The Work...

The WFM Strategy Lead works closely with teammates to ensure the maximum value of our clients' workforce management investment is achieved. The primary objective for this role is to work with retail (and hospitality + service) industry clients to execute strategic, tactical, operational, and financial business plans that will deliver success. Specifically, the WFM Strategy Lead will use his/her retail industry experience and workforce management expertise to understand clients' current state and advise clients' leadership and key stakeholders on the future-state roadmap, including best practices, future-state process improvements, governance, financial savings opportunities and increased operational efficiencies.

  • Provides thought leadership to develop new or improved processes, methodologies, systems, tools and/or services to enhance clients' operating environment based on practical experience, optimal outcomes, and best practices

  • Works with clients' leadership and project team to identify, analyzes, and devises solutions to address complex business requirements and processes related to all areas of workforce management optimization

  • Collaborates with internal and external stakeholders to identify strategy to deliver outcomes on time, within budget and with exceptional quality

  • Proactively identifies project issues and recommends viable solutions

  • Conducts pre-sales analysis, develops scope, resource load and quotes

  • Leads a workstream within a project for two or more clients at a time

  • Ensures all team members understand client expectations and scope; provides constructive feedback and training to the team to help them grow professionally

  • Creates effective and compelling strategic communication and presentations along with workforce management roadmaps for all types of audiences

  • Provides mentorship and knowledge transfer to our consulting base

  • Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements



    Here's what you need...

    • Minimum of 7 years of operations experience in a retail (or hospitality/service industry) setting

    • Bachelor's Degree or equivalent (minimum 12 years work experience) or Associate's Degree or equivalent (minimum 6 years of work experience)



      Nice to have...

      • Experience analyzing complex data or facts and summarizing and presenting findings in a compelling way

      • Proven strength in developing personal relationships and becoming a trusted business advisor

      • Industry knowledge and expertise related to retail workforce management (i.e. labor models, scheduling, staffing strategy, labor productivity standards, industry pay practices, labor cost management)

      • Expert in requirements gathering, documentation, and project methodologies

      • Ability to work on complex, fast-paced projects in a collaborative team setting

      • Ability to interact professionally with a diverse group of executives, managers, and subject matter experts

      • Excellent written and verbal communicator

      • Moderate to advanced proficiency in Microsoft Excel, PowerPoint and Word

      • Excellent work ethic, displaying dependability and commitment to both Accenture's and the client's success

      • Ability to work in a remote work environment with little or no direct supervision

      • Previous experience as a consultant



        Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here.

        Role Location Annual Salary Range

        California $93,400 to $224,600

        Colorado $93,400 to $194,100

        New York $86,500 to $224,600

        Washington $99,500 to $206,700

        #LI-NA

        What We Believe

        We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

        Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

        Equal Employment Opportunity Statement



        Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

        All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

        Accenture is committed to providing veteran employment opportunities to our service men and women.

        For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement .

        Requesting An Accommodation



        Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

        If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

        Other Employment Statements

        Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

        Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

        Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

        The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Keywords: Accenture, Phoenix , Retail WFM Lead, Hospitality & Tourism , Phoenix, Arizona

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