Guest Service Supervisor
Company: Drury Inn & Suites Phoenix Airport
Posted on: September 19, 2023
3333 E. University Drive - Phoenix, Arizona 85034
YOU BELONG AT DRURY HOTELS.
Getting a job is just the beginning. Finding a place where you
belong is what truly matters. Who you are and what you do makes a
difference at Drury Hotels. There's a place for you here today and
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued
for what you do and who you are ... and well compensated for all
- Incentives - Quarterly bonuses up to $1600/year (we succeed
together!) based on hotel results
- Work-life-balance - Flexible scheduling, paid time off, hotel
discounts and free room nights
- Career growth - Mentorship, cross-training, development plans,
management training, and more-over 200 internal promotions this
- Health and well-being - Medical, dental, vision, prescription,
life, disability and Team Member Assistance Program
- Retirement - Company-matched 401(k)
- Award-winning - Ranked among Forbes' Best Midsize Employers
(2022) and highest in Guest Satisfaction Among Upper Midscale Hotel
Chains by J.D. Power 17 years in a row (that's a record!)
BASIC FUNCTION & JOB DUTIES:
Under general supervision, assists management team with supervising
the front desk / guest service positions of the hotel.
Ensures Drury Hotels' policies and procedures are consistently
communicated and followed at all times. Always maintains a high
standard of integrity, provides motivation and demonstrates
positive leadership characteristics which inspire team members to
exceed expectations through superior customer service standards.
Assists with training guest service team members.
Ensures an exceptional guest experience by providing courteous,
efficient, friendly service to all guests and potential guests in a
professional manner. Responds promptly and efficiently to
inquiries, requests and complaints with a +1 Service Attitude.
Contributes to maintaining a positive work environment at all times
for our diverse team and guests.
GENERAL KNOWLEDGE, SKILL AND ABILITY:
Requires ability to give and take written and oral direction.
Requires the ability to communicate clearly in English to relate to
guests and team members. Requires thorough knowledge of Drury
Hotels' policies and procedures. Requires ability to train,
motivate and inspire team members to perform at and above Company
expectations. Requires thorough knowledge of marketing and sales
programs. Performs duties of guest service agent, night audit or
other positions as needed. Requires ability to handle money, make
change and utilize office machines in normal day-to-day activities.
Monitors hotel facilities and team member work habits to ensure a
safe / secure environment for team members and guests; observes and
corrects unsafe conditions. Requires ability to give attention to
detail. May require some travel.
Rise. Shine. Work Happy. Apply Now.
Keywords: Drury Inn & Suites Phoenix Airport, Phoenix , Guest Service Supervisor, Hospitality & Tourism , Phoenix, Arizona
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