Area Manager

Company: Cover Care
Location: Phoenix
Posted on: May 27, 2023

Job Description:

Job Details

Job Location
CC Phoenix - Phoenix, AZ

Description

POSITION PURPOSE:

The Area Manager is responsible for ensuring all aspects of the Cover Care Brand are adhered to in each assigned market. This position manages the brand, leads the people and supports upper management. This position travels to each assigned market on a regular basis, evaluates work performed and ensures brand adherence, all while working as part of the team they lead.

POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

To be successful in this role, an individual must be able to perform in a satisfactory manner the functions/responsibilities listed below. The company will measure an employees performance in part on how well he or she fulfills them. The list is not exhaustive; other duties may be assigned. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions/ responsibilities.
Essential Functions:

• Contributes to the daily work requirement in the market they live in.
• Daily communication with HQ and each assigned market
• Review previous jobs visited by the area manager/technician. Ensure the work was performed following the standards of the Cover Care Way.
• Follow up with homeowners the area manager/technician has previously interacted with. Ensure they are completely delighted.
• Participate in SWAT assignments as needed.
• Ensure the Area Manager/Technician is properly dressed and representing the Cover Care Brand.
• Ensure the Field Service Assistant is properly dress and representing the Cover Care Brand.
• Ensure the Area Manager/Technicians vehicle is in proper order and representing the brand.
• Visit jobsites with the Area Manager/Technician. Ensure all aspects of the Cover Care Brand and Cover Care Way are adhered to. This position observes and documents.
• Provide constant feedback to Area Managers/Technicians.
• Provide professional, courteous customer delight. Secondary Functions:
• Perform sales visits as assigned.
• Lead weekly regional field meetings.
• Review and approve time cards and time off requests.
• Ensure regular preventative maintenance is performed on the company vehicle you are driving and notify the Director of Operations of any problems.
• Maintain the cleanliness of the company vehicle.
• Consistently represent the brand that you are managing.
• Perform onsite training as requested.
• Visit the local storage unit ensuring its organization.
• Complete annual performance evaluations of all assigned employees.
• Prepare weekly expense reports.
• Perform other duties as assigned. EDUCATION & EXPERIENCE:
  
  To perform this job successfully, an individual must have the following education and/or experience.
• High school diploma or GED is required.
• 5+ years of automatic pool cover service experience is required.
• Management or supervisory experience is preferred.
• Valid drivers license is required. Qualifications
  
  KNOWLEDGE, SKILLS & ABILITIES:
  
  The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions/ responsibilities.
• Ability to communicate effectively both verbally and in writing.
• Exceptional customer service skills, the ability to provide customer delight.
• Advanced understanding of pool cover mechanics.
• Basic electrical and mechanical knowledge.
• Ability to solve complex mechanical problems.
• Ability to operate power tools and hand tools.
• Ability to work in a fast-paced, deadline-oriented environment.
• Basic mathematical skills.
• Ability to prioritize, organize, manage time effectively, and multitask.
• Ability to provide direction and/or feedback to service technicians and Area Managers.
• Ability to work independently with minimal supervision.
• Ability to work as part of a team.
• Ability to work additional hours beyond eight hours per day and weekends as required.
• Ability to depart on short notice as required.
• Ability to travel for multiple nights in a row. PHYSICAL DEMANDS:
  
  The physical demands described here are representative of those that an individual must meet in order to successfully perform the essential functions of this job. The company will make reasonable accommodations to enable individuals with disabilities to perform the essential functions.
• Ability to stand, sit, kneel, crawl, and move often throughout the workday.
• Ability to drive.
• Ability to see, distinguish color, and read reports, orders, and other documentation.
• Ability to hear; an ability to use fingers to operate tools, move equipment, take measurements, and write.
• Ability to travel by plane.
• Ability to lift up to 100 pounds and push or pull up to 150 pounds.
• This position requires regular exposure to an outdoor environment, noise, hot and cold temperatures, dirt/dust, moving parts, fumes/odors, and heavy machinery and equipment.

Keywords: Cover Care, Phoenix , Area Manager, Hospitality & Tourism , Phoenix, Arizona