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Guest Service Lead

Company: Musical Instrument Museum
Location: Phoenix
Posted on: January 27, 2023

Job Description:

The Mission of MIM: The Musical Instrument Museum (MIM) enriches our world by collecting, preserving, and making accessible an astonishing variety of musical instruments and performance videos from every country in the world.--MIM offers guests a welcoming and fun experience, incomparable interactive technology, dynamic programming, and exceptional musical performances. MIM fosters appreciation of the world's diverse cultures by showing how we innovate, adapt, and learn from each other to create music-the language of the soul. For more information visit our website at .--Summary: MIM is looking for an enthusiastic and energetic individual to assist with managing the Guest Service team, including Volunteer Team Members; to interact with museum guests; and to assist with departmental daily operations in a slow to fast-paced environment depending on the season.--Primary Responsibilities

  • Assist with the daily operations and management of the Guest Service team
  • Address any guest or Volunteer Team Member problems, questions, or concerns, including escalated guest issues
  • Assist with managing all Guest Service Volunteer Team Member assignments
  • Manage Duo and Family level memberships, primarily through data entry, acknowledgement, renewal reminders, and reporting
  • Settle cash drawers and reconcile cash variances
  • Serve as primary backup for the frontline team, including at phone stations, ticket sales, coat check, etc.
  • Other duties as needed --Skills/Requirements
    • Some supervisory experience in Guest Service at a museum, performing arts organization, or similar institution is strongly preferred. Exceptional customer service skills are required.
    • Experience working with volunteers preferred
    • High school diploma or GED equivalency
    • Strong computer skills in Windows-based applications, including Microsoft Office
    • A positive attitude that promotes teamwork and a favorable image of the museum
    • Excellent presentation, interpersonal, and written communication skills
    • Ability to cheerfully exercise patience and sound judgment in a variety of situations, especially in direct interaction with the public
    • Ability to lift up to 20 pounds and push/pull up to 100 pounds. Position requires long periods of standing
    • Strong problem-solving skills and ability to quickly adapt to changes and make swift decisions
      Qualified candidates should include a cover letter and resume and apply by clicking on the link below:

Keywords: Musical Instrument Museum, Phoenix , Guest Service Lead, Hospitality & Tourism , Phoenix, Arizona

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