Customer Service Representative
Company: Lectric eBikes
Location: Phoenix
Posted on: January 27, 2023
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Job Description:
Customer Service Representative Voted one of Phoenix's Great
Places to Work in 2021, Lectric's stunning growth and steadfast
dedication to our employees, customers and products have made us
the fastest-growing electric bike company in the country! This
full-time Customer Service position includes a highly competitive
salary, and some very cool benefits such as an excellent Health
care plan, catered lunches, and an employer matched 401K plan! Come
join the ride with our fun and electrifying team and help us keep
the good times rolling! As a Customer Service Representative,
you'll will interact with the company's customers by addressing
inquiries and resolving complaints; making our customers happy and
want to spread the word about the awesomeness of Lectric eBikes!
Customer Service Representative Responsibilities: (But not limited
to)Interacts with customers via telephone, email, online chat, or
in-person to provide support and information on products or
services. Collects and enters orders for new or additional products
or services. Fields customer questions and complaints; when the
issue is beyond the representative's knowledge, forwards to the
assigned specialist or other appropriate staff. Ensures that
appropriate actions are taken to resolve customers' problems and
concerns. Maintains customer accounts and records of customer
interactions with details of inquiries, complaints, or
comments.Customer Service Representative Benefits:12 PTO days
annually to start401K Plan w/employer matchHealth, dental, and
vision coverage, w/ additional voluntary optionsWellness
ProgramCompany catered lunch 2X per week Borrow A Bike
ProgramEmployee DiscountQuarterly Team Building Events 11 Paid
HolidaysCustomer Service Representative Requirements: High school
diploma or equivalent. Minimum of 1 year customer service
experience required.Excellent communication skills including active
listening. Excellent writing skills.Service-oriented. Proficient
computer skills with the ability to learn new software.Must be able
to lift up to 15 pounds at times. We are proud to be an inclusive,
equal opportunity employer. Our mission is to provide the most
accessible and adventurous eBikes ever. Our purpose is to change
people's lives by increasing their mobility in a fun and memorable
fashion, while being energy efficient. Our vision is to create a
mode of transportation that anyone can ride at an affordable price.
Through authenticity, we aspire to be the most fearless,
innovative, and relentlessly inspirational global brand in our
industry. PI202150219
Keywords: Lectric eBikes, Phoenix , Customer Service Representative, Hospitality & Tourism , Phoenix, Arizona
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