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Customer Service Administrator

Company: Hyper LLC
Location: Phoenix
Posted on: November 26, 2022

Job Description:

Hyper is seeking an entry-level Customer Service Admin who is willing to work closely with members to support their success. The ideal candidate would be a highly-motivated and determined individual ready to dedicate their time to nurturing current and potential members by answering questions, providing guidance and solving problems. This in-office position works to maximize positive B2B and B2C membership and customer experiences. -JOB RESPONSIBILITIES

  • Answer incoming phone calls and emails to provide account information and support
  • Onboarding of new B2B customers and follow up with customers on their progress and experience
  • Handle sales order questions and other customer service questions
  • Assist Marketing Department with light marketing tasks and outreach to new and potential customers -QUALIFICATIONS AND SKILLS
    • Some customer service or sales experience is recommended. Training will be provided
    • Strong and professional oral and written communication skills.
    • Strong computer skills. Some knowledge of Mailchimp and Active Campaign is encouraged. Training can be provided
    • Able to research and identify timely solutions to customer-related issues
    • Must be self-motivated, detail-oriented and organized
    • Good people skills -GROWTH OPPORTUNITYHyper consists of a small team of dedicated individuals who are embarking on company and customer growth. We are seeking a strong individual who will be able to assist in the development of a more efficient and streamlined Membership Service and Sales Department with the future goal of managing a small team of customers service and sales representatives. -ABOUT HYPER LLC.Hyper is an international athletic company specializing in curriculum, equipment, training gear, lifestyle apparel, and events. With over 10 years of experience, it's our mission to elevate the athletic experience for athletes and their surrounding support systems. Hyper is made up of a small but dedicated team of individuals who are passionate about providing our customers with the best tools, resources, and products. We evaluate candidates solely on their respective talent, skill, and knowledge, providing ample opportunities for growth for the right candidates.

Keywords: Hyper LLC, Phoenix , Customer Service Administrator, Hospitality & Tourism , Phoenix, Arizona

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