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Front Desk Manager PM Shift - Hilton Garden Inn

Company: Hilton Garden Inn Phoenix Airport North
Location: Phoenix
Posted on: September 24, 2022

Job Description:


This position is a PM shift - F&B Experience a Plus!

The primary responsibilities for the Front Desk Manager include but are not limited to:

- Direct the quick and effective resolution of all requests for assistance related to room rates, room assignments, and guest satisfaction should they arise.
- Hire, counsel, discipline, and schedule all Front Desk Agents as necessary.
- Provide orientation, training retraining and supervision necessary to insure the finest service at all times.
- Maintain daily communications with the Sales Department to maximize room sales, insure proper utilization and rate controls, and meet or exceed budgeted revenues.
- Coordinate all service performance procedures within the Front Office.
- Implement and maintain the effectiveness of all sales promotions and special programs that require Front Desk area.
- Insure that all required records and reports are completed and distributed as assigned.
- Maintain inventories for all necessary Front Desk Supplies.


Keywords: Hilton Garden Inn Phoenix Airport North, Phoenix , Front Desk Manager PM Shift - Hilton Garden Inn, Hospitality & Tourism , Phoenix, Arizona

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