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Customer Service Representative Phoenix, AZ 85007

Company: BCforward
Location: Phoenix
Posted on: May 16, 2022

Job Description:

Job Description Job Title: Customer Service Representative Work Location: Phoenix, AZ 85007 Duration: 06 month Contract Job Description: This position requires a professional and reliable Dispatcher to act as our company---s first point of contact via phone and email for emergency and non-emergency calls. In this position, you will be working in a computer maintenance management system (CMMS) to maintain call logs, schedule technicians, and direct field units. To excel in this position, all candidates should be able to multi-task in a high paced environment with little supervision. In addition to being an excellent communicator, the ideal candidate will also demonstrate superb organizational and interpersonal skills. Responsibilities: Answer emergency and non-emergency calls and document important information. Respond to any issues and follow-up by coordinating with the appropriate departments or field units. Respond to queries from our customers, technicians and vendors. Use the CMMS to direct crews and other field units to the appropriate sites. Prioritize and organize calls/emails according to urgency. Preferred: Someone with experience in data entry and customer service experience. 3 years of experience in a call center environment The individual must be able to multi task, organize and prioritize. DOA is looking for someone that can learn the process and drive it to ensure processes are followed and work orders are completed timely. Company Description About BCforward: BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers--- needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centres across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers--- specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Keywords: BCforward, Phoenix , Customer Service Representative Phoenix, AZ 85007, Hospitality & Tourism , Phoenix, Arizona

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