Reservations Clerk, Phoenix Park n' Swap
Company: Delaware North
Posted on: May 16, 2022
Delaware North Gaming is seeking an Reservation Clerk to join our
team at Phoenix Park n' Swap in Phoenix, Arizona. Our ideal
candidate is great at multi-tasking, anticipating needs, and
staying organized. You'll use your skills to contribute to the
overall efficiency and success of the team and guest services.
+ Bilingual ability of English/Spanish is preferred.
+ Support a variety of tasks while exercising judgment including
selling reservations via phone and in person, providing customer
support, reviewing and answering emails, assisting in other
departments as needed. Responsibility for accurate cash handling
and credit card sales within sales environment. Responsible for
adhering to policies regarding the safekeeping of cash and credit
+ Completes container and storage unit "move" cards for the purpose
of notifying the Maintenance Department of necessary actions.
+ Notates vendor files within the ticket sales system
(Boothtracker) with any changes or information resulting from
+ Answers customer phone calls. Takes messages, transfers calls as
needed, answers questions, processes payments and problem solve as
+ Advises management of promoters who wants to utilize Park 'n Swap
+ Advises management of advertising opportunities.
+ Assists management with organizing marketing and special
+ Enforces company policies and safety regulations.
+ Keeps management promptly and fully informed of all issues (i.e.
problems, unusual matters of significance and positive events)
+ Completes job responsibilities and performance objectives in a
timely and effective manner and in accordance with policies and
+ Maintains a favorable working relationship with all company
employees to foster and promote a cooperative and harmonious
working climate which will be conducive to maximum employee morale,
productivity and efficiency/effectiveness.
+ Performs other duties and responsibilities as required or
+ Minimum of one year work experience.
+ Must be dependable and a self-starter with the ability to work
+ Must be able to handle the pressures of simultaneously
coordinating a wide range of activities.
+ Excellent guest service skills with the ability to adhere to Park
'n Swap's Hospitality Standards.
+ Friendly manner and a neat and clean appearance.
+ Experience with point-of-sale systems required.
+ Basic math skills.
+ The ability to work cooperatively and effectively with
+ Ability to communicate effectively.
+ Ability to read and interpret policies and procedures.
+ Ability to follow job procedures and manager instructions.
+ Ability to work in a fast-paced environment.
+ Ability to coordinate multiple tasks while maintaining required
standards of operation in daily swap meet activities.
+ Must be fluent in both English and Spanish.
+ Must have valid driver's license.
+ Frequent standing and walking during entire length of shift.
+ Candidate must be able to work outdoors as needed in extreme
heat. Add that bilingual ability of English/Spanish is
**Who We Are**
At Delaware North, you'll love where you work, who you work with,
and how your day unfolds. Whether it's in sporting venues, casinos,
airports, national parks, iconic hotels, or premier restaurants,
there's no telling where your career can ultimately take you. We
empower you to do great work in a company with 100 years of
success, stability and growth. If you have drive and enjoy the
thrill of making things happen - share our vision and grow with
Delaware North Companies, Incorporated and its subsidiaries
consider applicants for all positions without regard to race,
color, religion, creed, gender, national origin, age, disability,
marital or veteran status, sexual orientation, or any other legally
protected status. Delaware North is an equal opportunity
Keywords: Delaware North, Phoenix , Reservations Clerk, Phoenix Park n' Swap, Hospitality & Tourism , Phoenix, Arizona
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