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Senior Customer Service Representative

Company: TalentBridge
Location: Phoenix
Posted on: January 16, 2022

Job Description:

Duration: 3-6 months930am-6pm and 1030am-7pm (AZ Time)Job Description: We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Community Banking operates one of the most extensive banking franchises in the country, serving customers through approximately 6,000 branches and 13,000 ATMs in 39 states and the District of Columbia. Our group includes Business Strategy and Administration; Customer and Branch Experience; Customer Remediation Office; Distribution Strategy Group; Regional Banking; Regional Services; and Customer Segments, and serves mass market, affluent, and small business customers. Our focus is on delivering an exceptional experience for our customers and providing the products and services that will help them realize their financial hopes and dreams. We are currently recruiting talented individuals who have exceptional customer service skills, have a passion for the customer, strong sense of ownership, and want to be a part of a growing, fast-paced team. Small Business Lending Operations is a division that develops and markets lending products to small businesses. This candidate demonstrates a passion for owning the customer's experience, exceeding customer expectations, and delivering right fit solutions; additionally possessing dedication and expertise to delivering a high end service experience to customers and bankers. The Senior Customer Service Representative will be responsible for answering incoming calls and making outbound calls to our customers and bankers to support all of their account servicing needs. Communications with our bankers and customers will also include email follow up to support our customer requests. Duties may include: responding to banker/customer inquiries; servicing accounts; maintenance requests; resolving routine and escalated issues; and communicating with other departments as necessary. Required Qualifications

  • 2+ years of experience in one or a combination of the following: client services, financial services, or call center, demonstrated through work, military, or education
  • 1+ year of call center environment experience

Keywords: TalentBridge, Phoenix , Senior Customer Service Representative, Hospitality & Tourism , Phoenix, Arizona

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