Event Manager II - Marriott Hotels Resorts - (21112021)
Company: Marriott International, Inc.
Posted on: January 16, 2022
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JW Marriott Scottsdale Camelback Inn Resort & Spa located at 5402
East Lincoln Drive, Scottsdale, Arizona, United States is hiring a
Event Manager II.
Responsible for preparing all event documentation and coordinates
with Sales, property departments and customer to ensure consistent,
high level service throughout pre-event, event and post-event
phases of property events. This position primarily handles less
complex property events. Works with his/her supervisor to ensure
their property events have a seamless turnover from sales to
service and back to sales. Recognizes opportunities to maximize
revenue by up-selling and offering enhancements to create
Education and Experience
High school diploma or GED; 2 years experience in the event
management or related professional area.
2-year degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major;
no work experience required.
CORE WORK ACTIVITIES
Supporting Event Operations
Greets customer during the event phase and hands off to Event
Operations for the execution of details.
Acts as the liaison between field sales person and customer
throughout the event process (pre-event, event, and
Verifies hourly associates understand expectations and parameters
for event activities.
Adheres to all standards, policies, and procedures.
Verifies billing accuracy and conducts bill reviews with the
clients prior to processing the final bill.
Participates in customer meetings for assigned groups with guidance
from his/her supervisor.
Monitors group room blocks and meeting space of small assigned
Providing and Ensuring Exceptional Customer Service
Encourages associates to provide excellent customer service.
Sets a positive example for guest relations.
Coordinates and communicates event details both verbally and in
writing to the customer and property operations under the guidance
of his/her supervisor.
Makes presence known to customer at all times during this
Works with his/her supervisor to oversee the customer experience
from file turnover through the post event phase until turnover back
Follows-up with customer post-event.
Responds to and handles guest problems and complaints.
Participates in various meetings as he/she perceives necessary
(Banquet Event Order meeting, block review, etc).
Alerts his/her supervisor to operational challenges associated with
his/her group and works with his/her supervisor determines how to
best solve these challenges.
Emphasizes guest satisfaction during all departmental meetings and
focuses on continuous improvement.
Reviews comment cards and guest satisfaction results with
Interacts with guests to obtain feedback on product quality and
Solicits feedback from the property departments to identify areas
for improvement to enhance the Event Planner's experience.
Participates in pre- and post- event meetings as required to review
and communicate group needs and feedback.
Works with the property staff and customers to address operational
challenges associated with his/her group.
Participates in activities to improve service performance using
his/her evaluation of the issue and resolution.
Supporting the Sales and Marketing Function
Assists with the sales process as necessary.
Up-sells products and services throughout the event process.
Works under the guidance of his/her supervisor to forecast group
sleeping rooms and event revenue (catering and audio visual) for
Performs other duties as assigned to meet business needs.
Apply now at
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federal, state or local laws.
Keywords: Marriott International, Inc., Phoenix , Event Manager II - Marriott Hotels Resorts - (21112021), Hospitality & Tourism , Phoenix, Arizona
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