Concierge Lounge Attendant - JW Marriott Phoenix Desert Ridge Resort & Spa - (21134642)
Company: Marriott International, Inc.
Posted on: January 15, 2022
Live Fully at Marriott International - #1 Leader in Hospitality
At Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place.
JW Marriott Phoenix Desert Ridge Resort & Spa, located at 5350 E
Marriott Dr, Phoenix, AZ , 85054 is currently hiring a Concierge
Assist guests with the pre-arrival process, arrival/check-in, guest
activities/experiences, problem resolution and guest
departure/check-out. Conduct pre-calls to arriving guests, make
pre-arrival arrangements, amenity orders, and handle any other
guest arrival requests. Review and log preferences/traces in
computer system. Contact guests for pre-departure calls. Handle
Front Office duties, including check-in/check-out, prepare arrival
packets and departure folios, perform audit checklists, prepare and
distribute welcome packages, process billing and perform
administrative duties. Respond to requests for visitor information,
special arrangements, activities or services (e.g., transportation,
reservations, dry cleaning) by making arrangements or identifying
appropriate providers. Respond to special requests from guests with
unique needs and follow up to promote satisfaction. Gather,
summarize, and provide information about the property and the
surrounding area amenities, including special events and
activities. Answer, record, and process all calls, messages,
requests, questions, or concerns. Contact appropriate individual or
department (e.g., Engineer, Bellperson, Housekeeping) as necessary
to resolve call, request, or problem. Understand and assist with
reservation services. Assist with Bell/valet services for owners
when requesting their vehicles. Perform Lobby Ambassador tasks.
Enhance guests' food and beverage (F&B) experience through an
understanding of F&B offerings and wine/cordial expertise and
duties including, but not limited to serving F&B to guests,
cleaning/maintaining the area, maintaining inventory.
Report any incidents, accidents, injuries, and unsafe work
conditions to manager; and complete safety training and
certifications. Follow all company policies and procedures, ensure
uniform and personal appearances are clean and professional,
maintain confidentiality of proprietary information, and protect
company assets. Welcome and acknowledge all guests according to
company standards, anticipate and address service needs, assist
individuals with disabilities, and thank others with genuine
appreciation. Speak with others using clear and professional
language, prepare and review written documents accurately and
completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others,
support team to reach common goals, and listen and respond
appropriately to the concerns of other employees. Comply with
quality assurance expectations and standards. Stand, sit, or walk
for an extended period of time or for an entire work shift. Move,
lift, carry, push, pull, and place objects weighing less than or
equal to 10 pounds without assistance. Perform other reasonable job
duties as requested.
Apply now at :
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others.
Chat, engage and follow us on social media. -
facebook.com/marriottjobsandcareers - twitter.com/marriottcareers -
Visit marriott.com/careers to learn more about our workplace
culture and career opportunities.
Marriott International is an equal opportunity employer.We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture.We are committed to non-discrimination
onanyprotectedbasis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Inc., Phoenix , Concierge Lounge Attendant - JW Marriott Phoenix Desert Ridge Resort & Spa - (21134642), Hospitality & Tourism , Phoenix, Arizona
Didn't find what you're looking for? Search again!