Customer Service Coordinator
Company: Swift Transportation
Posted on: November 23, 2021
Primary Purpose and Essential Functions: Coordinate the timely
transit, pickup and delivery of all Swift Express loads in the
West, Central and East regions. Responsible for lane integrity by
providing and replacing equipment, drivers and loads on the Express
* FREIGHT MANAGEMENT -. * a. Manage demand fulfillment by
ensuring operation is running at or near 100% capacity; actively
engage appropriate designated personnel to ensure freight is
covered. * b. Ensure open freight slots are filled by booking
freight where needed; determine appropriate loads which are aligned
with demand and capacity needs. * c. Monitor and track load
movements to ensure expected service levels are met. * d. Solicit
freight when necessary utilizing available freight channels. *
OPERATIONAL PLANNING -. * a. Ensure booked freight is planned
accordingly; plan pick-up/delivery moves while maximizing
efficiency, minimizing costs and maintaining excellent safety and
service standards. * b. Match loads to drivers and trucks for
shuttle moves between lanes. * c. Coordinate efforts to execute
service recovery when loads are in jeopardy of not meeting schedule
expectations. * FLEET INTEGRITY -. * a. Be aware of driver
availability; work with drivers to meet load demand and maximize
productivity of the fleet while ensuring lane integrity. * b.
Identify and monitor performance related concerns and report to
designated leadership as necessary for further coaching. * c.
Provide exceptional customer care to both our internal and external
customers. * d. Coordinate with designated department personnel to
resolve issues with drivers and/or equipment. * e. Ensure the
driver departure times, swap times and return times are met per the
required schedule. * FLEET SUPPORT -. * a. Answer drivers incoming
messages and phone calls and provide assistance as needed. * b.
Correct routing, fueling, macro issues as needed. * c. Coordinate
equipment swaps, customer issues or any other needs of the driver.
* OTHER -. * a. Maintain a positive work atmosphere by acting and
communicating in a manner which facilitates the success of business
operations in order to meet company demands and expectations. * b.
Perform additional responsibilities as assigned by leadership.
* Skills: Solid written and oral communication skills; solid
understanding of the trucking industry/fleet management;
interpersonal skills with ability to develop strong relationships
with multiple drivers and customers; good coaching and mentoring
capabilities; ability to work independently or within a team. *
Education: Associates degree or equivalent combination of education
and/or experience required. * Experience Required: Minimum of two
(2) years experience in transportation, preferably with a mix of
driver leadership, planning and customer service.
Keywords: Swift Transportation, Phoenix , Customer Service Coordinator, Hospitality & Tourism , Phoenix, Arizona
Didn't find what you're looking for? Search again!