Customer Service Associate
Company: Bad Dragon
Posted on: November 22, 2021
About Bad Dragon
Bad Dragon is a modern production, design, and fulfillment facility
based in Phoenix, AZ that specializes in the manufacturing and
online sale of adult products. We strive to foster a fun, unique,
and creative work environment and pride ourselves on the supportive
atmosphere we have worked hard to foster. Job Brief
We are seeking an experienced full-time customer service who will
be responsible for providing exceptional service and online support
to our customers, all while building a long term professional and
courteous rapport with them. This is a full-time, on-site position
in Phoenix, AZ with an expected hourly workload of 40 hours per
week. The shift will consist of either a Monday through Friday from
7:00 am to 3:30 pm. Shifts will be determined by the company's
needs. Job Duties
Prepares for customer inquiries by studying products, services, and
Customer Service processes and policies.
Answers customer emails and text-based web chats with possible
phone support in the near future.
Responds to customer inquiries within expected timeframes.
Answers inquiries thoroughly and with significant (or precise)
attention to detail.
Provide courteous, friendly, and professional answers to customer
Resolves product/service problems by clarifying the customer's
complaint; determining the cause of the problem; selecting and
explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution.
Processes order changes, additional payments, and refunds, in
addition to any other relevant minor bookkeeping tasks that may be
Networks with members of other departments to assist in achieving
an appropriate solution for our customers.
Assists with damaged products and/or warranty claims.
Assists with returned packages and abandoned packages.
Provides basic technical support for the Bad Dragon website.
High School Diploma or Equivalent
Intermediate computer skills (Microsoft Office and Google
High level of verbal and written communication skills
Accurate, high-speed typography skills, 40+ words per minute
Strong organization and time management
Previous sales, retail, call center, or public service experience
We offer competitive salaries and excellent benefits for candidates
that qualify, including full healthcare coverage with dental and
vision, relocation assistance for out-of-state candidates (we are
based in Phoenix, AZ), paid sick time, generous vacation time, and
a break room stocked with food and drink for all employees. We also
offer an employee discount of 30% off retail prices, together with
quarterly store credit and bonuses.
Starting pay is $16 an hour but is negotiable based on experience,
level of education and is competitive for the greater Phoenix area.
Employee accommodations such as provided meals/drinks,
company-provided Medical, Dental, Vision and Life insurance, and
quarterly performance-related bonuses are available. Traditionally,
an end-of-the-year bonus is also made available for all staff who
meet the requirements.
One more, very important thing: we are an equal opportunity
employer and value diversity at our company. We're strongly
committed to providing equal employment opportunities for all
employees and all applicants for employment. For us, this is the
only acceptable way to do business.
Keywords: Bad Dragon, Phoenix , Customer Service Associate, Hospitality & Tourism , Phoenix, Arizona
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