Banking Customer Service

Company: Discover
Location: Phoenix
Posted on: April 10, 2021

Job Description:

Discover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies.We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover.Job DescriptionDiscover. A brighter futureWith Discover, you'll have the chance to make a difference at one of the world's leading digital banking and payments companies. From Day 1, you'll do meaningful work you're passionate about, with the support and resources you need for success. We value what makes each employee unique and provide a collaborative, team-based culture that gives everyone an opportunity to shine. Be the reason millions of people find a brighter financial future, while building the future you want, here at Discover.Job DescriptionClass Start Date: May 17, 2021Shift Requirements: Start time of 530 a.m., 6:30 a.m., 9:00 a.m., and 10:30 a.m., Monday through Friday with weekendsStarting Wage: $17.00/hrFull Time BenefitsOur comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life. These include:

• Paid time off (at minimum, 20 personal days + 7 holidays per year)
• Medical/Dental/Vision/Life Insurance
• Tuition Reimbursement for eligible US based employees
• 401K with company matchand fixed contribution
• Employee Stock Purchase Plan
• Full service cafeteria featuring Starbucksand subsidized Mindful options
• Access to fitness center
• Opportunities to volunteer in the community
• Development groups and training
• On-site Health Clinics
• Onsite Employee Assistance Program Counselors
• Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)
• Perks at Work (access discounts from over 30,000 merchants, earning WOW Points while you shop)What You'll Do
  • Handle complex customer service inquiries and problems for three or more call-type functions via telephone, digital, or chat channels.
  • Navigate a computerized system for responding and/or troubleshooting to customer questions, which may require deviating from standard screens, scripts, and procedures.How You'll Do It
    • Documents customer files.
    • Uses discretionary authority to satisfy the customer within reasonable limits including, but not limited to, adjustments, credit limit increases, and complex solutions.
    • Handles complex customer service inquiries and problems for three or more call-type functions via telephone, digital, or chat channels.
    • Navigates a computerized system for responding and/or troubleshooting to customer questions which includes using standard screens, scripts, and procedures.
    • Utilizes effective verbal communication and problem-solving skills to handle customer service inquiries.Qualifications You'll NeedThe Basics
      • Strong verbal communication and problem-solving skills
      • Ability to multi-task, as needed, to get the job doneBonus Points If You Have
        • High school diploma or GED
        • A quiet workspace
        • Internet service with a minimum speed of 5mbps
        • Personal smartphone or a tabletKeeping our employees safe is a key focus at Discover. This position is based in our Phoenix, Arizona call center. Based on the evolving situation with Covid-19, we may ask you to be onsite on day 1 for equipment pickup and New Hire Orientation. From there your training and/or work will be remote until the situation with Covid-19 allows us to move back into our building. *At Discover's discretion this position may be work from home and adjusted back to "in office" at any time.INDDFS ZRDFSWhat are you waiting for? Apply today!The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer . We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

Keywords: Discover, Phoenix , Banking Customer Service, Hospitality & Tourism , Phoenix, Arizona