Entry Level - Fraud Customer Service

Company: Discover
Location: Phoenix
Posted on: April 10, 2021

Job Description:

Discover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies.We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover.Job DescriptionClass Start Date: May, June, or July start datesShift Requirements: 3:00 PM- 9:00 PM, M-F with weekendsStarting Wage: $13.75 up to $16.50 per hour with weekend shift differential Part Time BenefitsOur excellent perks designed to help you reach your goals and live a rich, healthy life, include the following:

• Paid Time off (up to 40 hours annually)
• Full service cafeteria featuring Starbucksand subsidized Mindful options
• Access to fitness center
• Opportunities to volunteer in the community
• Development groups and training
• On-site Health Clinics
• Onsite Employee Assistance Program Counselors
• Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)
• Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)What You'll Do
  • Process late and trailing transactions on fraud status accounts and zero-fraud loss cases.
  • Update information from merchant receipts to the case information screen.
  • Make manual outbound calls to customers for transaction verification.How You'll Do It
    • Perform manual outbound dialing (cell phones) for transaction verification.
    • Process zero-dollar fraud loss cases.
    • Process late and trailing transactions on fraud-status accounts.
    • Update information from merchant receipts to case information.QualificationsBonus Points If You Have
      • High school diploma or GED
      • A quiet workspace
      • Internet service with a minimum speed of 5mbps
      • Personal smartphone or a tabletKeeping our employees safe is a key focus at Discover. This position is based in our Phoenix, AZ call center. Based on the evolving situation with Covid-19, we may ask you to be onsite on day 1 for equipment pickup and New Hire Orientation. From there your training and/or work will be remote until the situation with Covid-19 allows us to move back into our building.*At Discover's discretion this position may be work from home and adjusted back to "in office" at any time.What are you waiting for? Apply today!The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer . We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

Keywords: Discover, Phoenix , Entry Level - Fraud Customer Service, Hospitality & Tourism , Phoenix, Arizona