Customer Service Representative- Bilingual A Plus!
Company: LogistiCare
Location: Surprise
Posted on: January 15, 2021
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Job Description:
The Customer Service Representative (CSR) interacts with
customers to provide information in response to inquiries about
products and services and to handle and resolve complaints. He/She
also ensures the efficient and accurate entering of all requests
using proprietary software as well as documenting complaints and
issues while providing superior customer service to members.
Essential Job Functions Assist customers with transportation
questions and concerns Schedule, modify and cancel reservations as
requested Obtain and document details of any complaints being filed
Receive and document customer concerns Ensure that all relevant
customer information is documented Policy Adherence Attend all
required meetings Adhere to and ensure all company policies and
procedures are maintained Maintain an acceptable attendance and
tardiness record Ensure accurate trip data input Maintain a polite
and courteous manner at all times Demonstrate sincere personal
commitment to producing high quality work Refer unresolved customer
grievances to designated department for further investigation and
resolution Promote a positive working environment Other duties as
assigned Position Qualifications Competency statement(s) Accurate-
Ability to perform work accurately and thoroughly Communication,
Oral- Ability to communicate effectively with others using the
spoken word Communication, Written- Ability to communicate in
writing clearly and concisely Customer Oriented- Ability to take
care of the customers' needs while following company procedures
Interpersonal- ability to get along with a variety of personalities
and individuals Patience- ability to act calmly under stress and
strain, and of not being hasty or impetuous Reliability- The trait
of being dependable and trustworthy Education High School Graduate
or General Education Degree (GED) Experience Six months to one-year
prior contact center experience and/or prior customer service
experience with heavy phone volume and data entry strongly
preferred Skills Excellent customer service and people skills and
must be able to work independently or with a team Ability to
quickly learn new technology and processes Must be able to
understand and follow complex instructions Read, write and
understand English fluently Ability to accurately type 35WPM
Ability to answer high volume of calls up to 100+ calls per day
Working Conditions The physical requirements that must be met and
the work environment characteristics outlined below are
representative of those that an employee will encounter while
performing essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform essential functions Able to sit at and work on a
computer with headset for periods of time Able to lift up to 10
pounds and reach/bend to retrieve items in cabinets and shelves
Required to be at the work location to perform job functions
Ability to speak, hear and see for the assigned workday Repetitive
key stroke/data entry for the assigned workday Minimal ambulating
Working Environment The work environment characteristics described
here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. Entire work time is conducted
in an office environment in a controlled atmosphere building. The
noise level in the work environment is usually moderate LogistiCare
is an Equal Opportunity Employer.
Keywords: LogistiCare, Phoenix , Customer Service Representative- Bilingual A Plus!, Hospitality & Tourism , Surprise, Arizona
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