Customer Service Representative
Company: LogistiCare
Location: Phoenix
Posted on: January 15, 2021
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Job Description:
Are you passionate about making a difference in people's lives?
Do you enjoy working in a service-oriented industry? If so, this
opportunity may be the right fit for you! LogistiCare is looking
for optimistic and outgoing individuals to join the team as
Customer Service Representatives (CSRs). In this role, you will
play a key part in making a positive impact on members' lives by
acting as a first point of contact for questions about our products
and service offerings. As a CSR, you will work diligently to
resolve member concerns while ensuring requests are processed in an
accurate and timely manner. CSRs are given a structured protocol
and scripts to document conversations in order to ensure
consistency of scheduling, modifying, and canceling customer
reservations. In this role, you will have the opportunity to speak
with members on a daily basis and answer their transportation
questions, all while helping support them in their journey towards
positive health outcomes. If you are highly detail-oriented and
thrive in a social atmosphere, we encourage you to apply. Take a
step towards furthering your career by joining the LogistiCare
team! ESSENTIAL JOB FUNCTIONS * Receives and documents customer
concerns while ensuring all relevant information is correct *
Adheres to and ensures all company policies and procedures *
Maintains an acceptable attendance and tardiness record * Ensures
accurate trip data input * Demonstrates personal commitment to
producing high quality work * Refers unresolved customer grievances
to designated department for further investigation and resolution
POSITION QUALIFICATIONS Education * High School Graduate or General
Education Degree (GED) Skills & Experience * 6+ months contact
center experience OR customer service experience with heavy phone
volume and data entry preferred * Ability to read, write, and
understand English fluently * Ability to accurately type 35wpm or
more * Ability to answer a high volume of calls up to 100+ calls
per day We value our team members and realize the importance of
benefits for you and your family. LogistiCare offers a
comprehensive benefits package to include the following: * Medical,
Dental, and Vision insurance * Employer Paid Basic Life Insurance
and AD&D * Voluntary Life Insurance (Employee/Spouse/Child) *
Health Care and Dependent Care Flexible Spending Accounts * Pre-Tax
and Post -Tax Commuter and Parking Benefits * 401(k) Retirement
Savings Plan with Company Match * Paid Time Off * Paid Parental
Leave * Short-Term and Long-Term Disability * Tuition Reimbursement
* Employee Discounts (retail, hotel, food, restaurants, car rental
and much more!!) Salary:$11.25-$15.00/hourly LogistiCare is an
equal opportunity employer. Equal Opportunity Employer
Minorities/Women/Protected Veterans/Disabled
Keywords: LogistiCare, Phoenix , Customer Service Representative, Hospitality & Tourism , Phoenix, Arizona
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