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Customer Service Professional - Remote

Company: CareersUSA Inc.
Location: Phoenix
Posted on: January 15, 2021

Job Description:

CareersUSA, a leader in the staffing industry with over 39 years of experience, has another job opportunity for you: Our Client is seeking a Remote Customer Service Professional in Phoenix, AZ.Earn $15.50 per hour at this full-time, temp-to-hire position. Work Monday through Friday at various shifts. Candidate must have a flexible schedule. There will be 1 week of training during 1st shift hours.Job Description: * Receive inbound phone calls as well as respond to emails / faxes from providers* Field and provide timely response to all daily inquiries from providers and collection staff regarding claim status* Effectively communicate the billing process and timing expectations to the caller* Communicate with other departments within the Company if needed to assist in resolving claim inquiry such as Accounting, Provider Relations and Account Management (Account Reps and Corporate Account Executives (CAE's)* Consistently meet Company customer support service and quality standards* Consistently maintain the Total Agent Availability (TAA) goal monthly* Understand Company's interdepartmental procedures, policies and comply with them* Identify potential or existing system and/or procedural challenges and notify Supervisor and assist in resolution if needed* Complete special projects or tasks as assigned by the Supervisor* Other duties as assignedJob Requirements:Requirements: * High School Degree or Equivalent (GED)* Minimum 3 years of call center experience with both inbound and outbound calls (medium to high volume)* Prior experience in billing and / or in a health related field with some knowledge of insurance and / or medical terminology / coding preferred* I.E. CPT / HCPCS and ICD9 experience is a plus, but not required* Excellent verbal and written communication skills* Strong data entry skillsContact Information:* CareersUSA - National Accounts* Ph: 561-995-7000 ext. 237 or 561-826-2937* Ph: 888-925-HIRE (4473)SDL2017

Keywords: CareersUSA Inc., Phoenix , Customer Service Professional - Remote, Hospitality & Tourism , Phoenix, Arizona

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