Customer Service Professional - Remote
Company: CareersUSA Inc.
Location: Phoenix
Posted on: January 15, 2021
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Job Description:
CareersUSA, a leader in the staffing industry with over 39 years
of experience, has another job opportunity for you: Our Client is
seeking a Remote Customer Service Professional in Phoenix, AZ.Earn
$15.50 per hour at this full-time, temp-to-hire position. Work
Monday through Friday at various shifts. Candidate must have a
flexible schedule. There will be 1 week of training during 1st
shift hours.Job Description: * Receive inbound phone calls as well
as respond to emails / faxes from providers* Field and provide
timely response to all daily inquiries from providers and
collection staff regarding claim status* Effectively communicate
the billing process and timing expectations to the caller*
Communicate with other departments within the Company if needed to
assist in resolving claim inquiry such as Accounting, Provider
Relations and Account Management (Account Reps and Corporate
Account Executives (CAE's)* Consistently meet Company customer
support service and quality standards* Consistently maintain the
Total Agent Availability (TAA) goal monthly* Understand Company's
interdepartmental procedures, policies and comply with them*
Identify potential or existing system and/or procedural challenges
and notify Supervisor and assist in resolution if needed* Complete
special projects or tasks as assigned by the Supervisor* Other
duties as assignedJob Requirements:Requirements: * High School
Degree or Equivalent (GED)* Minimum 3 years of call center
experience with both inbound and outbound calls (medium to high
volume)* Prior experience in billing and / or in a health related
field with some knowledge of insurance and / or medical terminology
/ coding preferred* I.E. CPT / HCPCS and ICD9 experience is a plus,
but not required* Excellent verbal and written communication
skills* Strong data entry skillsContact Information:* CareersUSA -
National Accounts* Ph: 561-995-7000 ext. 237 or 561-826-2937* Ph:
888-925-HIRE (4473)SDL2017
Keywords: CareersUSA Inc., Phoenix , Customer Service Professional - Remote, Hospitality & Tourism , Phoenix, Arizona
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