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Customer Service Associate (Due to Covid-19 Work Remotely Temporarily)

Company: TransPerfect
Location: Phoenix
Posted on: September 15, 2020

Job Description:

TransPerfect Is More Than Just a Job---Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 90+ offices has its own individual identity, and each also has its own unique rewards.Customer Service Associates are responsible for in-bound calls displaying great customer service skills to ensure highest level of customer satisfaction.* Uses proper phone etiquette to provide great customer service for incoming calls for various cases and projects* Communicates effectively and address customers' needs to provide accurate information, process inquiries, and solve problems. Escalates the calls as needed* Documents all calls appropriately, and follows all procedures as dictated by policy and procedures* Conducts themselves in a professional manner at all times - adheres to structured internet rules and regulations on the call center floor* Attends all scheduled training as required* Accomplishes other general tasks as required or necessaryQualifications:* High School Diploma or GED* Must be 18 years or older* 1 year of Customer Service experience, or Call Center experience, and desktop applications experience* Effective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy* Ability to deal with customers from diverse backgrounds* Excellent computer skills with quick and accurate typing, the ability to open several applications at one time and review documents with attention to detail and accuracy* Quality Customer Service Skills* Ability to handle escalated calls, with empathy and professionalism* Decision making and problem-solving skills* Excellent time management skillsAvailable Schedules:* Sat - Mon, Wed and Thu 3:30am - 3:00pm* Sat - Wed 4:00pm - 12:30am* Wed - Sat and Mon 2:30pm - 11:00pm* Thu - Sun and Tue 3:30pm - 12:00am* Wed - Sun 3:00am - 11:30amCurrently a remote position but will return to in-office position once we shift back to in-office (Phoenix area required).A computer, reliable high-speed internet and phone-line required.Training will be remote and 1on1 with the Supervisor.TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.

Keywords: TransPerfect, Phoenix , Customer Service Associate (Due to Covid-19 Work Remotely Temporarily), Hospitality & Tourism , Phoenix, Arizona

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