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Lead Customer Service

Company: RemX
Location: Mesa
Posted on: February 16, 2020

Job Description:

Temp to Hire opportunity.-- I am looking for a leader who can take their business to business customer service knowledge and apply it to this growing company as they build up their customer service department.-- --This is not a call center, it is the customer service team within a technical service company.-- --


  • Provides supervision and guidance to a small team Customer Service representatives
  • Develops and maintains customer relationships that exceed customers' expectations, this includes resolving issues escalating as necessary to maintain good business relationships
  • Interfaces between client and internal operations.--General Support to other departments :-- Finance and Purchasing--
  • Coordinates client request for quotation (RFQ) process
  • Records and tracks RFQ to ensure timely response--
  • Reports weekly service level KPI's Order Management
  • Client purchase order and sales order management
  • Ensure shipments and due date commitments are met and track deviations, expedite as needed.--
  • Reconciles client reporting requirements
  • Coordinates client invoice payment issues and aged receivables
  • Runs various reports from ERP system and exports to Excel; reviews and analyzes data

Keywords: RemX, Phoenix , Lead Customer Service, Hospitality & Tourism , Mesa, Arizona

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