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Customer Service/Leasing Manager

Company: RealEstate/Property Management
Location: Phoenix
Posted on: January 17, 2020

Job Description:

A nationally recognized real estate investment and management firm is seeking to grow its' Leasing team in our Phoenix AZ market. As the Customer Service/Leasing Manager, you will manage the leasing process and team.-- Sell and renew residential apartment leases with a focus on generating qualified prospective residents, touring the property and following up with prospective residents, and preparing lease packages.-- --You will also focus on tenant customer service and maintenance resolution.---- Above all, you will have a passion for exceeding resident expectations and providing exceptional customer service. -- -- -- -- -- Drives the profitability of the portfolio assigned through rental growth and lease renewal and expense management for maintenance and turn costs -- -- -- -- Manages the application process focusing on customer satisfaction and lease conversion rates -- -- -- -- Monitors current and upcoming inventory -- -- -- -- Trains and mentors Leasing Consultants -- -- -- -- Responsible for overseeing 7 day a week staffing coverage -- -- -- -- Acts as a liaison between tenants and maintenance to resolve maintenance issues -- -- -- -- Delivers timely and applicable responses to tenant inquiries -- -- -- -- Handles tenant events -- -- Requirements -- -- -- -- -- Bachelor's Degree or equivalent related experience required -- -- -- -- 3 years of experience in property management required -- -- -- -- Knowledge of lease review, application review, conversion rates -- -- -- -- Understanding of Fair Housing Laws Medical, dental, vision, 401K and more! EOE

Keywords: RealEstate/Property Management, Phoenix , Customer Service/Leasing Manager, Hospitality & Tourism , Phoenix, Arizona

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