Manager Care Base Centralized Operations
Company: CommonSpirit Health
Location: Phoenix
Posted on: January 8, 2026
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Job Description:
The System Manager, Centralized Operations implements and
manages processes, projects and staff to achieve operational
efficiencies for the Care Base services within the National Care
Base. The role is responsible for coordinating and driving systems
and programs focused on system strategies, performance improvement
and increased organization effectiveness across the continuum of
care within CommonSpirit Health and outside of CommonSpirit Health
using the technology of the various programs. This role leads and
directly supervises assigned Care Base staff members. • Directly
leads and supervises assigned staff members; responsible for
recruitment, performance management, development and engagement.
Ensuring appropriate staffing and productivity to meet the
requirements of the Care Base programs. • Conveys the need and
aligns those involved at the facilities and service levels around
plans and goals. Including provider, patient, and staff education
on the technology and workflows for the Care Base programs. •
Facilitates activities and meetings as needed to ensure rapid
forward movement of sustainable solutions. In collaboration with
the national, regional and hospital based key stakeholders, creates
project plans including implementation, communication, education
and accountability plans. • Provides education and training for
teams across the continuum of care on change management related to
Care Base operations and applications within and outside the
organization. • Assists in developing the annual operating plan and
schedule for strategic implementation across the continuum of care.
• Is the subject matter expert for relevant CommonSpirit Care Base
applications and is able to manage the application and support to
the Care Base leadership, Customers, and end users to provide
excellent support for Patient Care across the Continuum. • Conveys
the business need and aligns with patients, providers and leaders
at the facilities supported around plans and goals. • Responsible
for reviewing and approving timecards for all assigned Care Base
staff. • Ensure Care Base Staff are informed of any department and
organizational changes through leading standing team meetings and
communications. • Support all current and future Care Base programs
both onsite and virtual. Job Requirements Required Experience and
Education • Minimum of five (5) years in the healthcare field, with
a focus on leadership, administration and management of care
continuum, Command Center Operations, Call Center and/or Patient
Throughput experience is required. • Bachelors degree or equivalent
in healthcare/business related field; a combination of education
and experience may be considered. Desired: • Cardiac Monitoring
and/or Direct Patient Care Preferred and/or RN Exp. in Hospital
Required Minimum Knowledge, Skills, Abilities and Training •
Patient Flow, Call Center Phone System, and On-Call Scheduling
application experience, • After Hours Support • Employee Relations,
• Process development • Proficient in Google Workspace, EHR systems
(Epic and Cerner) • Remote patient monitoring platforms and
workflows Where Youll Work At the heart of CommonSpirit Healths
ministry are the national office departments that provide the
foundational support, resources, and expertise that empower local
communities to focus on what they do best—caring for patients. Our
teams bring together expertise in clinical excellence, operations,
finance, human resources, legal, supply chain, technology, and
mission integration. Guided by our faith-based values, the national
office fosters consistency, alignment, and innovation across
CommonSpirit. By centralizing expertise and leveraging economies of
scale, we enable each location to operate efficiently while
maintaining flexibility to address unique local community needs.
From advancing digital solutions to driving health equity, these
departments extend the healing presence of humankindness everywhere
we serve.
Keywords: CommonSpirit Health, Phoenix , Manager Care Base Centralized Operations, Healthcare , Phoenix, Arizona
