Clinical Programs Coordinator

Company: Prisma Community Care
Location: Phoenix
Posted on: January 8, 2026

Job Description:

Under the direction of the Clinical Program Supervisor (Navigation), this person will provide support to the administrative functions of the department to enhance patient engagement and retention to accessible care. This role requires exceptional attention to detail for data entry and documentation tasks, emphasizing the synergy between patient experience and grant compliance. This position also requires a high level of cultural competency in responding to the unique needs of those impacted by adverse social determinants of health, as well as those within the broader 2SLGBTSIA community. The Clinical Programs Coordinator supports the Prisma Community Care mission of providing affirming and inclusive services to promote well-being and advance health equity for diverse communities and all those seeking compassionate care - especially people of color, 2SLGBTQIA and Queer individuals, and those affected by HIV. What your day will look like at Prisma Community Care: Responsibilities include, but are not limited to: You will conduct one-on-one education sessions and assessments with clients, to include referrals for internal and external services (e.g., pre-exposure prophylaxis (PrEP), post-exposure prophylaxis (PEP), peer support, treatment, and general wellness/primary care). You will introduce biomedical prevention services (PrEP/nPEP/Treatment as Prevention) and general wellness visits, ensuring access, follow-up, and medication adherence and healthcare visits, including supportive services that can enhance harm reduction, behavior change, and maintenance. You will provide clear, understandable, current, and accurate information to clients, community members, and volunteers. You will provide prevention and harm reduction information in a way that shows respect, listening skills, empathy, and patience in a status-neutral approach. You will eliminate barriers to care through insurance navigation and enrolling patients in qualifying patient assistance programs that increase access to care. You will also provide insurance navigation services that includes assisting patients in the processes of enrolling in state Medicaid (AHCCCS) as well as interpreting insurance verification for medical and pharmacy benefits. You will record all contacts and activities into all system databases and EMR within 24 hours of encounter, completing and submitting all relevant information in accordance with state policy, including documentation into appropriate databases and reporting systems, and finalizing all documentation within 72 hours of actions being completed. You will demonstrate culturally appropriate and culturally reactive engagements with all while performing services, documenting records and referrals, as well as communicating with patients via telephone, email, and in-person. You will provide information and referrals for other partnering agencies that provide additional support and services to include surgical, social, and medical needs that cannot be met by Prisma. You will stay informed, engaged, and current with emerging research, trends, and best practices in the field of gender identity, intersectionality, and wellbeing of all. You will work collaboratively with other teams to further develop and evolve the needs of the department and organization, including but not limited to, policy reformation, cross-training, and identifying opportunities for growth and improvement within teams. You will work directly with the department leadership with other program-related tasks. We've got great benefits : 200 hours of PTO per year Up to 13 paid holidays per year Medical, dental, and vision insurance Basic life, short-term, and long-term disability insurance paid by Prisma Community Care Employee Assistance Plan (EAP) Retirement savings Compensation details: 22.7-22.7 Hourly Wage PI662829c8ec7f-25448-38933706

Keywords: Prisma Community Care, Phoenix , Clinical Programs Coordinator, Healthcare , Phoenix, Arizona