Manager, Care Delivery

Company: New Directions Behavioral Health
Location: Phoenix
Posted on: December 2, 2025

Job Description:

Please note that this position is with Emcara Health, which is currently in the process of being acquired by Lucet. Together, Emcara Health and Lucet are committed to delivering comprehensive behavioral and physical health solutions to support individuals on their health journey. The Manager, Care Delivery will work closely with both Emcara Health and Lucet team members. This role remains a high priority, and we are actively invested in hiring top talent. One-time $15,000 sign on bonus included with offer! Please note that you must be a licensed Nurse Practitioner in the state of Arizona in order to be considered for this position. Who We Are At Emcara Health, we are at the forefront of transforming in-home healthcare, delivering comprehensive home-based primary care solutions, as well as prospective and retrospective risk adjustment programs. Our national value-based medical group is dedicated to providing exceptional care for patients and members while offering unparalleled value to our clients. We pride ourselves on fostering a growth-oriented, compassionate, and collaborative work environment. We deeply value the contributions of our talented teams, supporting their innovative ideas and long-term personal and professional growth. As a leading provider of in-home assessments and longitudinal care for Medicare and Medicaid patients, Emcara Health is on a mission to revolutionize the in-home care experience and become a premier employer in the healthcare industry. Our commitment to quality patient care, employee well-being, and continuous innovation drives everything we do. Why join our team at Emcara? At Emcara Health, we are a team of dedicated professionals committed to improving the lives of our patients through innovative, home-based care. We operate in a fast-paced, ever-changing environment where no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply! We are looking for top-tier talent to join our workforce, offering competitive compensation and a comprehensive benefits package, which includes: Annual compensation between $125,000 - $155,000, PLUS an annual performance-based, discretionary incentive. Health Insurance with multiple plan options with company-sponsored HSA contributions for eligible plans. Dental and Vision Insurance: Affordable employee premiums starting at low rates. Flexible Spending Plans for Health Care and Dependent Care Accounts. Long-Term Disability and Basic Life/Accidental Death & Dismemberment Insurance at no cost to you. 401(k) Retirement Savings Plan with competitive employer match. Generous Paid Time Off (PTO) and paid sick leave options. In addition to these great benefits, we offer an environment that values your growth—personally and professionally. Your unique experience is welcomed and valued here at Emcara Health. What You Will Do - Essential Functions The Manager of Care Delivery plays a pivotal role within Emcara Health, championing the seamless integration of clinical services and operational excellence to ensure patients receive the highest standard of care. This leadership position is responsible for overseeing multidisciplinary teams, optimizing care processes, and advancing organizational goals through evidence-based management, quality improvement initiatives, and compassionate leadership. Team Leadership and Development Mentor and lead a high-performing team, managing day-to-day activities including case assignments, performance management, and workload balancing. Foster a culture that embraces change, collaboration, accountability, and professional growth. Operational and Clinical Oversight Ensure clinical operations support high-quality patient care, including team assignments and workload balance. Collaborate with leadership and medical directors on patient care and team performance. Collaboration and Relationship Management Build and maintain collaborative relationships with physicians, allied health professionals, support staff, and external partners. Represent the care delivery team in organizational committees, task forces, meetings and as needed for community events. Who You Are Required Qualifications Bachelor’s degree or higher in Nursing, Healthcare Administration, or a related field Current professional licensure as a Nurse Practitioner 5 years of progressive clinical experience 2 years in a supervisory or management role preferred. Demonstrated expertise in care coordination, patient safety, and quality improvement. Strong knowledge of healthcare regulations, accreditation standards, and best practices in care delivery. Strong leadership, organizational, and interpersonal skills. High proficiency in electronic health records (EHR) and data-driven management tools. Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen. Valid unencumbered state/region driver’s license Valid proof of sufficient car insurance coverage for the state/region appointments are scheduled to be completed in. Ability to efficiently provide the credentialing department with all documentation and requirements to obtain and maintain the appropriate licensure and certifications to practice within the state/region of residence. Flexibility to work evenings and weekends as needed. Someone who embodies our values by: Serving everyone with compassion and leading with empathy. Stepping up and creating value by taking charge and acting when there is an opportunity. Adapting in a changing world by recognizing our responsibility to be agile and respond quickly. Nurturing growth and belonging by respecting and celebrating everyone for who they are. Competencies Ability to analyze complex problems and implement practical solutions. Outstanding written and verbal communication abilities. Evaluates complex situations and makes sound judgments. Ability to inspire, guide, and develop a high-performing clinical team. Capacity to drive initiatives that enhance patient outcomes and operational efficiency. Analytical approach to identifying challenges and implementing effective solutions. Ability to navigate and improve healthcare delivery in a rapidly changing environment. Commitment to improving health outcomes through personalized, compassionate care. Maintain patient, team member and employer confidentiality while remaining in compliance with all HIPAA regulations. Strong collaboration, communication, and problem-solving skills. Ability to lead in a dynamic, evolving healthcare environment. Working Conditions: Ability to lift 20 lbs. Ability to bend or kneel for extended periods of time if needed. Additional physical demands include constant ability to remain in a stationary position, move about inside and outside of patient homes, able to communicate and exchange information with others, able to inspect information, able to perform repetitive motion with arms and fingers, and drive to and from patient homes. Mental demands include constant ability to interpret data, problem solve, make decisions, and organize and plan. Work may be performed in patient homes and potentially exposed to adverse environmental conditions. This position may require travel within the assigned market and may require occasional evening, weekend, or on-call hours depending on operational needs. Frequent interaction with patients, families, staff, and external agencies. May involve exposure to stressful situations and the need for rapid problem-solving. We encourage applicants with a range of experiences who can demonstrate how their qualifications and skills align with the requirements of this role. This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Keywords: New Directions Behavioral Health, Phoenix , Manager, Care Delivery, Healthcare , Phoenix, Arizona