Director OF Clinical Services (Center-Based)
Company: Centria Autism
Location: Phoenix
Posted on: April 24, 2024
Job Description:
- Centria Autism is the largest provider of Applied Behavior
Analysis (ABA) for children with Autism Spectrum Disorder (ASD)
across the state of Michigan, with services in 12 other states. -
Our mission is to help every child living with autism to develop,
pursue and achieve their own goals and dreams through high-quality
ABA Therapy and support. - - - Position Summary As a leader in
Centria Autism's Applied Behavior Analysis (ABA) organization, the
Director of Clinical Services will play a pivotal role in providing
clinical case support and supervision to their local team of
Supervising Clinicians. Their primary responsibilities will include
leading a team of supervising clinicians in ensuring quality care
is provided across process, performance, and outcome metrics for
all clients through overseeing client data and performance metrics,
data-based decision-making, delivering in-session coaching,
resolving challenging cases, arranging additional supports, and
removing barriers to enhance the performance of Supervising
Clinicians. Additionally, they will implement performance
improvement initiatives, conduct training for Supervising
Clinicians and Behavior Technicians, and manage the onboarding and
training
process for new Supervising Clinicians. The Director of Clinical
Services' collaboration with the Area Director of Clinical
Services, Practicum Leadership, and possible management of a small
caseload will contribute to the overall success of Centria's
clinical services. Success Measures Success measures include
adherence to Centria policies, flawless execution of tasks, a
timely, positive customer service -experience for team members, and
ensuring all clients meet the clinical performance and progress
standards while -partnering with the Operations Team to ensure
clinician caseloads are maintained at the defined standard. Success
also -includes meeting or exceeding personal qualitative and
quantitative key performance indicator (KPI) metrics. Duties and
Responsibilities
- Driving Client Progress
- Use internal tools to review client data, documentation,
treatment plans, and related performance metrics for all clients to
ensure alignment with internal performance standards, best
practices, and evidence-based approaches.
- Offer comprehensive clinical case support and supervision to
Supervising Clinicians by conducting case reviews, assisting with
data-based decision making, and providing clinical recommendations
and solutions.
- Engage in problem solving for challenging cases by making
data-based decisions, delivering in-session coaching, arranging
additional supports, and reducing barriers to enhance
performance.
- Driving Clinical Quality through Performance Management and
Development
- Use internal tools to review supervision practices and other
performance metrics for their team of Supervising Clinicians to
ensure alignment with internal performance standards, best
practices, and evidence-based approaches.
- Evaluate and manage clinical performance of Supervising
Clinicians by setting clear expectations, providing coaching and
feedback, and assisting in arranging the environment to influence
successful performance.
- Execute performance improvement initiatives provided by the
Clinical Excellence Department (CED) to enhance the overall
clinical services and outcomes of our organization, adhering to
predetermined timelines.
- Organize and lead group training for Supervising Clinicians,
focusing on topics such as clinical skills development, effective
supervision techniques, and adherence to organizational
protocols.
- Facilitate group training for Behavior Technicians, covering
essential topics such as ABA principles, behavior management
strategies, and treatment plan implementation.
- Supervise the onboarding and training of new Supervising
Clinicians, ensuring they receive comprehensive orientation,
ongoing support, and mentorship.
- Collaboration and Escalation Management
- Collaborate with the Area Director of Clinical Services and
Operations Director to recruit, interview, and hire Supervising
Clinicians.
- Collaborate with the practicum leaders to provide supervision
to practicum students serving as clinical supervisors, as
needed.
- Collaborate with the Area Director of Clinical Services to
address and escalate matters of compliance, credentialing, case
assignment, and scheduling for resolution.
- Customer Service
- Conduct monthly customer service check-ins with caregivers to
assess their satisfaction, address concerns, and obtain feedback
regarding the services provided.
- Caseload Management
- In collaboration with the Operations Director support case
assignment for complex high acuity cases.
- Assist Operations Director/Field Staff Manager and advocate for
maintaining team's clinical case load at 95% or -higher of
clinician's ATI targets.
- Depending on the size of the assigned team (if less than 8
Supervising Clinicians), manage a small caseload to contribute
directly to client care and maintain clinical expertise.
- Community Outreach
- Attend and present at local conferences, support Centria
marketing efforts where needed, and represent Centria by engaging
with the local behavior analytic community. - Pay Rate
$85,000-$105,000 per year (plus Bonus opportunity) Qualifications
Education BCBA Education Qualifications
- Master's degree or higher from an accredited university in
acceptance with BACB guidelines
- Completion of 8-hour supervision course BCBA-D Education
Qualifications
- Doctorate from an accredited university in acceptance with BACB
guidelines
- Completion of 8-hour supervision course License/Certification
BCBA License/Certification
- BCBA certification from the BACB, in good standing
- Active state license, in good standing, when applicable BCBA-D
License/Certification
- BCBA-D certification from the BACB, in good standing
- Active state license, in good standing, when applicable Work
Experience
- 3+ years working with children and autism spectrum
disorders
- 2+ years of supervisory experience preferred
- -Crisis management experience, preferred
- Competency with implementing PFA/SBT and assent-based
practices, preferred Minimum Competency Requirements
- Ability to follow written instructions
- Ability to use computers and computer/software programs
- Communication skills
- Must pass all qualifications for the Foundations of Care
Certification mentorship within 9 months of hire, or enrollment in
mentorship. Equipment and Technology Requirements
- Laptop
- G Suite (Gmail, Drive, Docs, Sheets, Google Meet)
- ABA Platforms, preferred
- iPad, preferred Knowledge and Skills
- Strong knowledge and understanding of ABA principles and
evidence-based practices;
- Exceptional skills in data-based decision making related to
reviewing and analyzing client data and performance metrics;
- Proven ability to deliver in-session coaching, feedback, and
solutions for challenging cases;
- Experience curating and conducting trainings and workshops for
clinical staff;
- Proficiency in electronic data collection and analysis
systems;
- Ability to build strong relationships and effectively engage in
one to one communication with parents/caregivers;
- Expertise in tracking and ensuring clinical outcomes, progress,
and maintaining and high level of compliance;
- Proficiency in having difficult conversations and in delivering
and receiving both positive and constructive feedback;
- Ability to seamlessly transition between strategic and hands-on
responsibilities;
- Proven experience and understanding of customer service;
- Works well in a collaborative environmental and builds mutual
trust and credibility at all levels of the organization;
- Effective written and verbal communication skills, with clients
and with internal and external stakeholders;
- Demonstrated ability to work independently and self-motivated
to achieve business goals;
- Proven leadership and team management skills;
- Excellent interpersonal skills;
- Superior skills in time management, observation, and data
analytics;
- Strong work ethic with attention to detail, accuracy, and
quality;
- Flexibility to adapt to changing priorities and organizational
needs. Other Competency Requirements
- Ability to follow written instructions
- Ability to use computers and computer/software programs
- Ability to communicate expressively and receptively
- Interpersonal demands
- Frequent interaction with supervisor, senior leaders, and other
teams
- Frequent interaction with key internal and external
stakeholders Working Conditions Additional time or occasional shift
in schedule may be required to complete the above work or meet
company objectives. Physical Demands While performing the duties of
this job, physical requirements such as bending, reaching, lifting,
pushing, or pulling up to 30 pounds may be required. This role will
require sitting most of the day as well as walking and standing
periodically. This role may require close visual acuity on computer
screens or monitors and the ability to analyze data and figures on
a screen. We are an equal opportunity employer and value diversity
at our company. We do not discriminate on the basis of race,
religion, color, national origin, gender, sexual orientation, age,
marital status, Veteran status, or disability status. This job
description is not intended to be an exhaustive list of
qualifications, skills, efforts, duties, responsibilities, or
working conditions associated with the position. Centria reserves
the right to amend this job description at any time, with or
without written notice. -
Keywords: Centria Autism, Phoenix , Director OF Clinical Services (Center-Based), Healthcare , Phoenix, Arizona
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