Clinical Admin Coordinator - Remote
Company: UnitedHealth Group
Location: Phoenix
Posted on: June 25, 2022
Job Description:
You'll enjoy the flexibility to telecommute* from anywhere
within the U.S. as you take on some tough challenges. -Energize
your career with one of Healthcare's fastest growing companies. - -
You dream of a great career with a great company - where you can
make an impact and help people. - We dream of giving you the
opportunity to do just this. - And with the incredible growth of
our business, it's a dream that definitely can come true. Already
one of the world's leading Healthcare companies, UnitedHealth Group
is restlessly pursuing new ways to operate our service centers,
improve our service levels and help people lead healthier lives. -
We live for the opportunity to make a difference and right now, we
are living it up.This opportunity is with one of our most exciting
business areas: Optum - a growing part of our family of companies
that make UnitedHealth Group a Fortune 10 leader. Optum helps
nearly 60 million Americans live their lives to the fullest by
educating them about their symptoms, conditions and treatments;
helping them to navigate the system, finance their healthcare needs
and stay on track with their health goals. No other business
touches so many lives in such a positive way. And we do it all with
every action focused on our shared values of Integrity, Compassion,
Relationships, Innovation & Performance.Like you, -UnitedHealth
Group -is strong on innovation. And like you, we'll go the distance
to deliver high-quality care. As part of our clinical support team,
you will be a key component in customer satisfaction and have a
responsibility to make every contact informative, productive and
positive for our members and providers. You'll have the opportunity
to do live outreach, educating members about program benefits and
services while also helping to manage member cases. Bring your
skills and talents to a role where you'll have a chance to make an
impact.Positions in this function are responsible for providing
administrative supports to multiple Clinical Team Advisors within a
region. The purpose of this role is to perform administrative
tasks, coordinate activities and processes to support HouseCalls
field practitioners. The -Clinical Administrative Coordinator
-reports to the Director (DCO).This position is full-time (40
hours/week) Monday - Friday. Employees are required to have
flexibility to work any of our 8 hour shift schedules during our
normal business hours of 8:00am - 5:00pm (dependent of time zone of
assigned Clinical Advisor).Training will be conducted virtually
from your home.*All Telecommuters will be required to adhere to
UnitedHealth Group's Telecommuter Policy.Primary
Responsibilities:
Coordinate activities and operations
to secure efficiency and compliance to company policyPrepare and
submit regularly schedule reports as assigned, including reports
requested within deadlineOrganize travel and accommodations for
leadership as needed/requiredProviding administrative support to
market/regionMaintain Contact and Distribution ListsHost,
coordinate and schedule Clinical meetings and trainingsSubmit and
reconcile Expense ReportsPlace and expedite supply ordersMaintain
Professional and Technical knowledge by attending educational
workshops and Bi-Weekly Team meetingsActs as a Market SME (Subject
Matter Expert)Proactively identify solutions to non-standard
requestsHandle sensitive information in a confidential mannerReply
to emails, jabber, telephone and face to face inquires in a timely
and professional mannerMaintain up to date market holiday and PTO
recordsTrack expiration of clinical staff credentials and licenses
and conduct file audits of all outstanding documentsCoordinate
logistics of orientation of new clinical staffMonitor daily symptom
tracker survey and follow up with any missing surveys or reported
symptomsObtain team metrics monthly and review with CTMFormat and
send weekly agenda to the fieldResponsible for the asset recovery
processTrack incentives for field staff and provide to CTMMonitor
Learnsource completion and report delinquencies to the CTMMeet the
performance goals established for the position.This is high volume,
administrative support environment. You'll need to be efficient,
productive and thorough dealing with our members over the phone.
You also must be able to work a flexible schedule that includes
evening hours.You'll be rewarded and recognized for your
performance in an environment that will challenge you and give you
clear direction on what it takes to succeed in your role as well as
provide development for other roles you may be interested
in.Required Qualifications:
High School Diploma / GED (or
higher)2+ years administrative support experienceExperience with
Microsoft Word(create, edit, save documents), Microsoft Excel
(create, edit, save spreadsheet) and Microsoft Outlook (email and
calendar management)Preferred Qualifications:
Experience working within the health
care IndustryKnowledge of medical terminologyExperience working in
a call centerTelecommuting Requirements:
Required to have a dedicated work
area established that is separated from other living areas and
provides information privacyAbility to keep all company sensitive
documents secure (if applicable)Must live in a location that can
receive a UnitedHealth Group approved high-speed internet
connection or leverage an existing high-speed internet
serviceUnitedHealth Group requires all new hires and employees to
report their COVID-19 vaccination status.Military & Veterans find
your next mission: We know your background and experience is
different and we like that. UnitedHealth Group values the skills,
experience and dedication that serving in the military demands. In
fact, many of the values defined in the service mirror what the
UnitedHealth Group culture holds true: Integrity, Compassion,
Relationships, Innovation and Performance. Whether you are looking
to transition from active duty to a civilian career, or are an
experienced veteran or spouse, we want to help guide your career
journey. Learn more at Learn how Teresa, a Senior Quality Analyst,
-works with -military veterans and ensures they receive the best
benefits and experience possible. -Careers with Optum. Here's the
idea. We built an entire organization around one giant objective;
make the health system work better for everyone. So when it comes
to how we use the world's large accumulation of health - related
information, or guide health and lifestyle choices or manage
pharmacy benefits for millions, our first goal is to leap beyond
the status quo and uncover new ways to serve. Optum, part of the
UnitedHealth Group family of businesses, brings together some of
the greatest minds and most advanced ideas on where health care has
to go in order to reach its fullest potential. For you, that means
working on high performance teams against sophisticated challenges
that matter. Optum, incredible ideas in one incredible company and
a singular opportunity to do your life's best work.SMColorado,
Connecticut or Nevada Residents Only: The salary range for Colorado
residents is $16.00 - $26.88. The salary range for Connecticut /
Nevada residents is $16.83 - $29.66. -Pay is based on several
factors including but not limited to education, work experience,
certifications, etc. In addition to your salary, UnitedHealth Group
offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentivesDiversity creates a healthier atmosphere:
UnitedHealth Group is an Equal Employment Opportunity / Affirmative
Action employer and all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, age, national origin, protected veteran status,
disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other
characteristic protected by law.UnitedHealth Group is a drug - free
workplace. Candidates are required to pass a drug test before
beginning employment.Keywords: #RPO, #YELLOW
Keywords: UnitedHealth Group, Phoenix , Clinical Admin Coordinator - Remote, Healthcare , Phoenix, Arizona
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