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Health Advocate

Company: Adelante Healthcare
Location: Phoenix
Posted on: November 23, 2021

Job Description:

Health AdvocateWho Are We? At Adelante Healthcare, we believe that healthy people create healthy communities. Our mission is to improve the health of our communities by providing the highest level of primary and preventive care, making it affordable for everyone. For over 40 years, we have been dedicated to serving our communities by providing healthcare to those most vulnerable by offering health care services at nine locations throughout Maricopa County. By joining the Adelante Healthcare team, you become part of a patient centered caring organization that is playing a vital role in helping our communities.OUR AMAZING BENEFITS We offer a culture that values caring, professional development, growth, and sustainability. We provide a comprehensive and competitive benefits program including:-- - Medical, Dental, and Vision available DAY ONE!-- - 3 weeks Paid Time Off annually-- - 10 paid Holidays annually-- - 403b Retirement Account Savings Plan-- - Tuition Reimbursement for eligible programs-- - Employer-paid Short Term and Long Term Disability-- - And MOREWHAT YOU'LL NEED TO HAVEHigh School Diploma or GED from an accredited institution2 or more years in a clinical setting, as well as the following:-- - Demonstrated understanding of clinical methods and techniques used in record keeping systems.-- - Demonstrates continuous attention to detail-- - Ability to perform a variety of assignments requiring some exercise of independent judgment.-- - Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication-- - Demonstrated ability in implementing the principles and practices of supervision.-- - Exceptional communication skills and professional presence-- - Ability to communicate effectively with patients, co-workers, and the general public both in person and over the phone-- - Ability to multi-task and work effectively in a high-stress and fast-moving environment-- - Previous call center experience strongly preferred-- - Meet the organization immunization requirement-- - Medical Assistant Preferred-- - Bilingual (English/Spanish) PreferredWHAT YOU'LL BE DOING DAY TO DAY-- - Helps facilitate health and disease patient education sessions and development of material.-- - Coordinates continuity of patient care with external healthcare organizations and facilities such as referrals to outside specialties; ongoing two way communication between providers.-- - Develops relationships with external healthcare organizations and facilities in efforts to finding additional resources.-- - Coordinates outreach efforts for well visits, high-risk patients, hospital discharge and admissions and/or other populations as needed.-- - Helps manage high-risk patient care, including management of patients with multiple co-morbidities or high risk for readmission to a hospital setting, including data entry/management.-- - Promotes clear communication amongst a care team and treating clinicians by ensuring awareness regarding patient care plans.-- - Facilitates patient care based upon standing orders and protocols.-- - Works collaboratively with Population Health team for data collection, health outcomes reporting, clinical audits and programmatic evaluation.-- - Helps evaluate clinical care, utilization of resources and development of new clinical tools, forms and procedures.-- - Excellent customer service and communication skills-- - Will perform high volume of daily patient outreach calls while still attending incoming calls.-- - Correctly collect specimens, perform testing, and processes as indicated.-- - Ensure patient needs and requests are handled efficiently by performing telephonic patient scheduling of patient initial and follow up appointments.-- - Perform patient pre-registration including accessing and updating patient information as indicated-- - Perform data entry-- - Maintain schedule accuracy for maximum patient flow-- - Follow established procedures for answering and screening incoming appointment-related telephone calls, scheduling interpreters, and directing calls to appropriate staffJob Type: Full-timeBenefits:Dental insuranceDisability insuranceEmployee assistance programHealth insuranceHealth savings accountLife insurancePaid time offProfessional development assistanceRetirement planTuition reimbursementVision insuranceSchedule:8 hour shiftMonday to FridayEducation:High school or equivalent (Required)Experience:Clinical Setting: 2 years (Required)Language:Bilingual (Preferred)License/Certification:Medical Assistant Diploma or Certification (Preferred)Work Location:One locationCompany's website:Work Remotely:NoCOVID-19 Precaution(s):Personal protective equipment provided or requiredTemperature screeningsSocial distancing guidelines in placeSanitizing, disinfecting, or cleaning procedures in place

Keywords: Adelante Healthcare, Phoenix , Health Advocate, Healthcare , Phoenix, Arizona

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