Director of Systems Engineering - Delivery
Posted on: July 15, 2019
OverviewHonorHealth is a non-profit, local healthcare organization
known for community service and outstanding medical quality.
HonorHealth encompasses five acute care hospitals with
approximately 11,500 employees and 4,500 volunteers, over 70
primary and specialty care practices, clinical research, medical
education, an inpatient rehabilitation hospital, an Accountable
Care Organization, two foundations, and extensive community
services.HonorHealth is a leader in medical innovation, talent and
technology with a genuine commitment to your growth. The health
system's vibrant careers take place in an environment filled with
opportunity and respect because we see the HONOR in
EducationBachelor's Degree Information Technology or Business
Administration or related field. Required
Experience5 years experience in IT management and supervisory
practices or director level experience within systems operations,
such as, data center operations, automation tooling, network, etc.
Job SummaryThe IT System Engineering Delivery Director directs a
team responsible for managing, implementing and optimizing the IT
operations through the implementation of industry best practices.
Directs data center operations, telecommunications, network
operations, automation tooling, database and hardware planning
- Communicates effectively with key stakeholders regarding the
delivery of excellent service oriented support.Maintains and
oversees data center operations and the generation of standard
operations policies procedures and work instructions (SOP's),
auditing requirements and Disaster Recovery plans. Ensures standard
processes are followed (e.g. problem management, incident
management, change management and configuration management) and
other operations policies. Oversees all IT data center operations
and facilities.Analyzes plans and manages staff, facilities and
budget.Reviews and approves purchase requisitions related to
hardware/software as appropriate.Monitors team workflow and
workload and directly assigns operations tasks accordingly to
ensure service level targets are met or escalated. Meets regularly
with Executives and Directors to provide status updates for support
operations and coordinate upcoming efforts that may require
resources from other areas.Implements new procedures and strategies
to increase efficiency within the group.Works with the Systems
Engineering teams to ensure solutions are economically supportable
and supports the business needs of the Company.Acts as an advisor
to others to ensure production quality solutions, work schedules
are met and technical and operations problems are resolved.
Maintains a climate of continuous improvement by proactively
identifying opportunities for service improvement and internal
efficiencies.Shares management team workload to accomplish team
objectives and provide backup as needed. Actively participates in
management team discussion; provide vision and feedback; contribute
to the development of a world class IT Operations
- Contributes to the achievement of established department goals
and objectives and adheres to department policies, procedures,
quality standards, and safety standards. Complies with governmental
and accreditation regulations. Triages complaints and routes to
appropriate person/department. Demonstrates critical thinking
skills related to investigating and resolving customer concerns.
Prioritizes and responds promptly to needs of the customer.
Recognizes opportunities for service recovery and acts to resolve
- Provide management and leadership oversight of managers,
engineers and technicians assigned to IT projects to ensure
achievement of established project milestones. Mentor and/or lead
managers, engineers and technicians in the mastery of project
management principles and tools. Ensure adherence to established
PMO project methodologies.
- Oversee the staff and ensure adequate staffing levels,
inclusive of hiring/onboarding, evaluating, managing performance,
coaching and developing employees ensuring employee productivity,
quality of work, and alignment of goals with our mission, vision,
and values. Ensure compliance with all policies, financial
stewardship by being accountable for the financial integrity around
development and maintenance of department budget.
Keywords: HonorHealth, Phoenix , Director of Systems Engineering - Delivery, Executive , Phoenix, Arizona
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