PhoenixRecruiter Since 2001
the smart solution for Phoenix jobs

Manager, Customer Experience Center

Company: carmax
Location: Tempe
Posted on: July 15, 2019

Job Description:

7971 - Phoenix CEC - 1515 W. 14th Street, Tempe, Arizona, 85281

CarMax, the way your career should be!General Summary:

At CarMax, we attribute our success to putting people first and doing what's right. As a Customer Experience Center Manager, you will support our Sales eOffice, the hub of our web and phone traffic which generates a large portion of our in-store traffic and sales. Your leadership will drive your team to deliver an iconic customer experience through executing our Professional Selling Principals and working together with peers, other CarMax locations, and center leadership. It is our associates that have helped make us the nation's largest retailer of used cars. If you know how to achieve results by coaching and developing other people, we'll give you all the opportunities you need to build an outstanding and rewarding career in our fast-growing business.

What You'll Do - Essential Responsibilities:


  • Help your associates guide and progress customers through their CarMax experience by executing key activities like vehicle selection, finance applications, extended service plan explanations, etc.
  • Build a highly engaged culture and environment using collaboration, transparency and motivation
  • Provide continuous feedback and coaching to improve and maintain an iconic customer experience and drive sales
  • Select, attract, hire and on-board world-class sales professionals who are well prepared to provide exceptional customer service
  • Manage to business metrics (sales, service levels, staffing, etc.)
  • Manage projects and tasks assigned to your team

    As a Customer Experience Center Manager at CarMax, you will lead a dynamic team of 10-15 Customer Experience Consultants who are the face of CarMax for our customers. Creating excitement and maintaining high levels of morale through change are essential for leaders within CarMax. You will manage projects assigned to your team, while defining and measuring performance metrics.

    Qualifications and Requirements:

    • High School Diploma, GED, equivalent certification or military experience required; Bachelor's degree preferred
    • At least 3 years of experience in people management required; at least 5 years people management in a retail or contact center environment preferred
    • At least 2 years of sales experience required
    • At least 2 years of experience in process management preferred
    • Bilingual in English/Spanish is preferred
    • Ability to communicate clearly and effectively
    • Ability to motivate, inspire, and gain buy-in from others
    • Flexibility to provide cover for location opening hours, including evenings and weekends

      About CarMax

      CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

      Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForĀ®.

      CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

      Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application .

      If you have technical problems when submitting your application, please contact us by phone (888) 922-7629 ext. 3888 or email recruiting_net@carmax.com.

Keywords: carmax, Phoenix , Manager, Customer Experience Center, Executive , Tempe, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Implementation Project Manager II
Description: Implementation Project Manager II Unlock Your Career Potential: Project Management at ADP. It's the machine that propels us forward with commitment and excellence. You are savvy about our business environment (more...)
Company: ADP
Location: Tempe
Posted on: 07/22/2019

92Y Unit Supply Specialist - Warehouse Manager
Description: 92Y Unit Supply Specialist - Warehouse Manager br br Job ID: 1076361 br br Job Views: 20 br br Location: TEMPE, Arizona, United States br br ZIP Code: 85281 br br Job Category: Supply (more...)
Company: Army National Guard
Location: Tempe
Posted on: 07/22/2019

Area Sales Manager
Description: Area Sales Manager-Aerolase -- High-growth manufacturer of new device technology for dermatology and aesthetics markets, seeks proven sales professionals to join the team. Great company culture including (more...)
Company: Aerolase
Location: Phoenix
Posted on: 07/22/2019


Electronic Assembler
Description: Adecco Group is currently assisting a local client recruiting for an Electronic Assembler job in the South Phoenix area. br br This is a temporary opportunity. The Electronic Assembler has responsibilities (more...)
Company:
Location: Phoenix
Posted on: 07/22/2019

Arbor Division Sales Manager
Description: Commercial Landscaping company in Chandler seeking Arbor Division Sales Manager to head up
Company: Community Landscape Management
Location: Glendale
Posted on: 07/22/2019

Financial Systems Project Manager
Description: IntraEdge has an urgent long-term need for a Financial Systems Project Manager in Phoenix, AZ. Prepares and maintains project plans. Tracks and reviews project deliverable and acceptancesign-off documentation (more...)
Company: Intraedge
Location: Phoenix
Posted on: 07/22/2019

Business Intelligence Architect -
Description: Responsibilities include: br Architect, design, prototype, develop solutions across GNT Microstrategy/BI products to support business strategies, deliver business value, and shape GNS technology (more...)
Company:
Location: Phoenix
Posted on: 07/22/2019

Contracts Manager
Description: Contracts Manager Tempe, AZ, US Liberty Lake, WA, US Requisition Number: 68204 The Contracts Manager is responsible for coordinating, reviewing, revising, negotiating, drafting and maintaining contractual (more...)
Company: Insight UK
Location: Tempe
Posted on: 07/22/2019

Vice President of Design and Development
Description: Location US-AZ-PhoenixBrand Upward Projects Lab Main Office Category Lab Home Office WHAT YOU BECOME br br Vice President of Design and Development for a growing and dynamic restaurant brand. Create (more...)
Company: Upward Projects
Location: Phoenix
Posted on: 07/22/2019

Adjunct - Management Accounting - Traditional Campus - Colangelo College of Business
Description: Make a Difference at Grand Canyon University Shape the bright futures of Grand Canyon University students as an adjunct faculty member for the traditional ground campus in the Colangelo College of Business. (more...)
Company: Grand Canyon University
Location: Phoenix
Posted on: 07/22/2019

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Phoenix RSS job feeds