Manager, Software Development & Engineering - Hybrid
Company: Charles Schwab
Location: Phoenix
Posted on: May 4, 2025
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Job Description:
Position Type: Regular
Your opportunity
At Schwab, you're empowered to make an impact on your career. Here,
innovative thought meets creative problem solving, helping us
"challenge the status quo" and transform the finance industry
together. - Duties : Develop, Engineer, and Support of large-scale,
complex On-Premises/Cloud based Contact Center Platforms and
improve the Production Process to ensure that teams can support a
large portfolio of applications deployed to production. Provide
off-hours and on-call escalation support of service during recovery
events. Coordinate and provide off-hours release, deployment,
maintenance support, and application health validation as
requested. Review and understand voice requirements, case
documentation, system architecture, production installation
procedures, and turnover guidelines. Create and maintain Knowledge
Transfer documentation to highlight the production support
procedures. Participate in knowledge management activities to
document best practices and improve project process to ensure high
quality deliverables within the guideline policies. Proactively
detect, troubleshoot, and resolve all issues affecting Contact
Center applications. Enforcing and carrying out the Change
Management process within company documented standards. Collaborate
with various infrastructure teams, vendors, and peers. Position
allows for partial remote work. Must live within reasonable
commuting distance. Reports to company office in Phoenix, AZ.
Subject to Schwab's internal approach to workplace flexibility. -
Salary: $151,757 - $200,100 per year. What you have
Job Requirements : Bachelor's in Computer Science, Information
Technology, or related field and 72 months of progressive,
post-Bachelor's related experience.. Experience must include 72
months of experience in each of the following skills: NICE
inContact platform, Scripting, and 3rd Party Integrations including
API calls to various external vendors and internal partners;
Workforce Optimization Cloud-based applications like NICE
inContact; Workforce Management within IEX, and EEM Experience with
Speech Analytics using Nexidia and Verint Interaction Analytics;
Installation, integration, support, and troubleshooting within call
recording applications, including Verint, NIM, and Cybertech;
Genesys Cloud Application; Using and creating queries in Splunk for
troubleshooting and issue detection; and Maintenance and support of
Contact Center On-Premises/Cloud Platform and Call-Recording
applications. . - We offer competitive pay and benefits. Starting
compensation depends on related experience. Annual bonus and other
eligible earnings are not included in the ranges above. Benefits
include: 401(k) w/ company match; employee stock purchase plan;
paid vacation, volunteering, 28-day sabbatical after every 5 years
of service for eligible positions; paid parental leave and family
building benefits; tuition reimbursement; health, dental, and
vision insurance; hybrid/remote work schedule available for
eligible positions (subject to Schwab's internal approach to
workplace flexibility). What's in it for you At Schwab, we're
committed to empowering our employees' personal and professional
success. Our purpose-driven, supportive culture, and focus on your
development means you'll get the tools you need to make a positive
difference in the finance industry. Our Hybrid Work and Flexibility
approach balances our ongoing commitment to workplace flexibility,
serving our clients, and our strong belief in the value of being
together in person on a regular basis. We offer a competitive
benefits package that takes care of the whole you - both today and
in the future:
Keywords: Charles Schwab, Phoenix , Manager, Software Development & Engineering - Hybrid, Executive , Phoenix, Arizona
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